Receptionist

NHS; Nottingham; On-site; GBP 18,000 - 26,000; Part time

Job summary

Join a friendly teaching practice as a part-time Receptionist, where your exceptional customer service skills will shine. In this role, you will manage patient appointments, respond to inquiries, and ensure the smooth operation of the practice. You'll work in a supportive environment, assisting both patients and healthcare professionals while upholding confidentiality and data security. This position offers flexible shifts, allowing you to contribute meaningfully to the community's health. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and a caring attitude are essential.
• Experience with EMIS Web and general practice is preferred.

Responsibilities

• Open the surgery and prepare for morning surgery, ensuring security.
• Arrange patient appointments and manage electronic messaging.

Skills

Customer Service Skills

Telephone Manner

Organizational Skills

Compassionate Attitude

Data Security Knowledge

General Practice Experience

Public Interaction

Education

Good Standard of Education

GCSE Standard

Tools

EMIS Web

MS Software

Job description

We are looking to recruit a new part-time Receptionist to join our team at Melbourne Park Medical Centre in Aspley.

If you have fantastic customer service skills, are friendly and want to help people we would love to hear from you.

Main duties of the job

The position is for 21 hours per week over 3 days Monday, Tuesday and Thursday.

We would like a flexible person who will be able to work for us in varying shifts between the hours of 7:50am and 7pm.

Each shift is 7 hours and will be any of the following on the working days: 7:50am-3pm, 11:50am-7pm.

Occasional cover for extended GP Access service is needed and these shifts finish at 8pm.

About us

We are a friendly teaching practice with 1-2 GP registrars each year, offering a mainly same day telephone first system for most GP appointments.

We are committed in providing the best service that we can for everyone.

Job responsibilities

Job Responsibilities:

1. At the start of the day, open the surgery and prepare for morning surgery. Pass on any messages as necessary. At the end of the day, ensure all computers and systems are switched off and ensure the security of the premises before leaving if the last person to leave.
2. Arrange patient appointments and record their arrivals on the computer system.
3. Receive and note down messages given by patients, record requests for home visits both electronically. Ensure messages are appropriately passed using electronic task system, informing colleagues of any urgent messages the doctors need to see.
4. Answer patient queries both in person, over the telephone & buzzer system, including results of investigations, hospital appointments and give advice on administrative matters. Refer to other colleagues where appropriate.
5. Ensure accurate and detailed information is given when accepting new patients, inform them of the way the Practice works and issue them with a Practice Leaflet.
6. Prepare repeat prescriptions in readiness for the doctors' authorisation and signature, ensuring it is sent via EPS where required. Highlight overdue medication reviews to the GP when needed, via the electronic system.
7. Work through the Docman phoning inbox and EMIS Tasks and contact patients/hospital secretaries/third parties where appropriate and complete the messages required. Book any interpreters via the interpreting service when needed.
8. Liaise effectively with doctors, nurses and other Practice staff including attached professional staff such as midwives, district nurses and health visitors, other external agencies such as hospitals, chemists, social services, to ensure relevant information is passed on appropriately.
9. In collaboration with the assistant practice manager, ensure responsibility to provide reception cover when a team member is on annual leave or off sick.
10. Registering patients on the computer.
11. Filing electronic notes into patient records.
12. Filing away paper records in the Record Room.
13. Additional administration duties as required by the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the receptionist may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The receptionist will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

1. Using personal security systems within the workplace according to Practice guidelines.
2. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
3. Making effective use of training to update knowledge and skills.
4. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality & Diversity:

The receptionist will support the equality, diversity and rights of patients, carers and colleagues, to include:

1. Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
2. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
3. Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The receptionist will participate in any training programme implemented by the Practice as part of this employment, such training to include:

1. Participation in an annual individual performance review.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
3. Attending and contributing to practice meetings.

Quality:

The receptionist will strive to maintain quality within the Practice, and will:

1. Alert other team members to issues of quality and risk.
2. Assess own performance and take accountability for own actions either directly or under supervision.
3. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
4. Work effectively with individuals in other agencies to meet patients' needs.
5. Effectively manage own time, workload and resources.

Communication:

The receptionist should recognise the importance of effective communication within the team and will strive to:

1. Communicate effectively with other team members.
2. Communicate effectively with patients and carers.
3. Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The receptionist will apply Practice policies, standards and guidance and discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

• Good telephone manner.
• Able to prioritise and organise own workload and meet strict deadlines.
• A caring and compassionate attitude.
• Knowledge of data security and confidential issues in relation to handling personal information.
• General practice experience.
• Knowledge of EMIS Web.
• Experience of MS software.
• Experience dealing with the public.

Qualifications

• Good standard of Education.
• GCSE standard.
• Knowledge of EMIS Web/Systm One.
• Experience of MS software.
• Experience dealing with public/patients.
• Driving Licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.