Receptionist

Arnold Clark Group; Northwich; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading company in the automotive industry is seeking a part-time Receptionist at their Northwich branch. As a Customer Experience Host, you will provide outstanding customer service from welcoming clients in-person to assisting on the phone. The role requires excellent interpersonal skills and the ability to multitask in a dynamic environment while maintaining branch standards.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Genuine interest in delivering excellent service.
• Ability to work independently and in a team.
• Highly organized with strong multitasking abilities.

Responsibilities

• Acting as the first point of contact for customers.
• Managing customer calls and inquiries efficiently.
• Maintaining tidy customer areas.

Skills

Telephone manner

Interpersonal skills

Customer service

Organizational skills

Multi-tasking

Tools

Microsoft Office

Job description

We’re recruiting for a Receptionist to join our Vauxhall branch in Northwich.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Part time: Friday 8am - 6pm, Saturday 8am - 6pm and Sunday 11am - 5pm

Aboutthe role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.