Receptionist
CATS Global Schools
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Benefits offered by this job
Job summary
Bosworth Independent School is seeking a friendly and professional Receptionist to join our office team in Northampton. You will be the first point of contact for students, parents, visitors and staff, providing a welcoming service and efficient administration.
Key responsibilities include managing front-of-house operations, handling deliveries and post, directing queries to the right colleagues and maintaining confidentiality.
Qualifications
- Excellent verbal and written communication
- A professional, friendly and welcoming manner
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- The ability to prioritise tasks and manage a varied workload
- Confidence communicating with students, parents, colleagues and visitors
- The ability to remain calm and professional in a busy school environment
- Good IT skills and confidence using administrative systems
- The ability to handle sensitive and confidential information appropriately
- A reliable, flexible and proactive approach to work
- The ability to work independently while also contributing effectively as part of a team
- A commitment to providing a high standard of service to students, families and colleagues
Responsibilities
- Provide a professional, friendly and welcoming reception service to students, parents, staff, visitors, agents and other callers.
- Answer incoming telephone calls promptly and professionally, dealing with enquiries or directing callers to the appropriate staff.
- Manage general enquiries received at Reception and ensure messages are passed on accurately and promptly.
- Welcome all visitors to the School and ensure they are appropriately signed in and out.
- Ensure visitor documentation is completed, signed and filed correctly in accordance with School procedures and the visitor's status.
- Follow procedures in relation to regular and irregular visitors and DBS requirements.
- Maintain a professional, organised and welcoming Reception environment at all times.
- Receive, check and sign for deliveries; coordinate with the appropriate person or department.
- Organise the collection, sorting and distribution of incoming post; arrange outgoing post.
- Support the secure management of documentation passing through Reception.
- Communicate with students, parents, staff, visitors and external contacts in a professional, courteous manner.
- Provide a consistently high level of customer service, recognising that Reception is often the first impression families and visitors have of the School.
- Remain calm, helpful and professional when dealing with challenging or urgent enquiries.
- Take accurate messages and ensure information reaches the relevant staff.
- Build positive working relationships across the School and contribute to a supportive environment.
- Work collaboratively with colleagues and provide support during busy periods.
- Assist with School events and administrative requirements where appropriate.
- Maintain confidentiality of sensitive information at all times.
Skills
Tools
Job description
Bosworth Independent School is a relatively small school of approximately 300 students. This enables us to offer a supportive family atmosphere, where students and staff can enjoy their work and thrive as valued people and professionals. Our ethos is one that believes in the importance of the individual and celebrates success regardless of the level. Students come from a wide variety of countries and are motivated and aspirational, mostly aiming for Russell Group and Oxbridge.
The Receptionist is a key member of the School’s administrative team and is often the first point of contact for students, parents, visitors, agents and other members of the wider school community. The post holder will provide a professional, welcoming and efficient reception service while supporting the day-to-day administration and operation of the School. A key part of the role is supporting students throughout their time at the School, ensuring that queries and concerns are handled appropriately and that students are directed to the relevant member of staff when additional support is required.
The Receptionist is directly responsible to the Office Manager and will work within the framework and expectations set by the Headmaster. The following provides a guide to the main responsibilities and scope of the role. It is not intended to be exhaustive, and duties may vary according to the needs of the School and the skills and experience of the post holder.
- Provide a professional, friendly and welcoming reception service to students, parents, staff, visitors, agents and other callers.
- Answer incoming telephone calls promptly and professionally, dealing with enquiries where possible or directing callers to the appropriate member of staff.
- Manage general enquiries received at Reception and ensure messages are passed on accurately and promptly.
- Welcome all visitors to the School and ensure they are appropriately signed in and out.
- Ensure that visitor documentation is completed, signed and filed correctly in accordance with School procedures and the visitor's status.
- Follow the School's procedures in relation to regular and irregular visitors and DBS requirements.
- Ensure visitors are directed or accompanied to the appropriate area or member of staff.
- Maintain a professional, organised and welcoming Reception environment at all times.
- Receive, check and sign for deliveries arriving at the School.
- Ensure deliveries are passed to the appropriate person or department.
- Receive and sign for examination documents and ensure they are transferred promptly and securely to the Exams Officer.
- Keep a log of all deliveries and collection of parcels
- Organise the collection, sorting and distribution of incoming post.
- Prepare and coordinate outgoing post and arrange for items to be taken to the Post Office when required.
- Support the secure management of documentation passing through Reception.
- Photocopy, print, scan, collate and file documents as required.
- Shred and securely dispose of confidential documentation in accordance with School procedures.
- Assist with general administrative tasks to support the effective operation of the School Office.
- Communicate with students, parents, staff, visitors and external contacts in a professional, courteous and approachable manner.
- Provide a consistently high level of customer service, recognising that Reception is often the first impression families and visitors have of the School.
- Remain calm, helpful and professional when dealing with challenging, sensitive or urgent enquiries.
- Take accurate messages and ensure information reaches the relevant member of staff.
- Build positive working relationships across the School and contribute to a supportive and welcoming environment.
- Work collaboratively with colleagues and provide support during particularly busy periods.
- Assist with School events, activities and administrative requirements where appropriate.
- Work flexibly to support the operational needs of the School.
- Maintain the confidentiality of sensitive information at all times.
- Undertake other reasonable duties appropriate to the role when required by the Office Manager or Headmaster.
The successful candidate should demonstrate:
- Excellent verbal and written communication skills.
- A professional, friendly and welcoming manner.
- Strong administrative and organisational skills.
- Excellent attention to detail and accuracy.
- The ability to prioritise tasks and manage a varied workload.
- Confidence communicating with students, parents, colleagues and visitors.
- The ability to remain calm and professional in a busy school environment.
- Good IT skills and confidence using administrative systems.
- The ability to handle sensitive and confidential information appropriately.
- A reliable, flexible and proactive approach to work.
- The ability to work independently while also contributing effectively as part of a team.
- A commitment to providing a high standard of service to students, families and colleagues.
- Previous experience working in a receptionist, administrative or customer-facing position.
- Previous experience within a school, college or educational environment.
- Experience using iSAMS or a similar school management information system.
- Experience working with children or young people.
- An understanding of attendance administration within an educational environment.
The successful candidate will be:
- Warm and approachable
- Professional and discreet
- Highly organised
- Calm under pressure
- Reliable and punctual
- Patient and supportive
- Flexible and adaptable
- Proactive and willing to help
- Able to use initiative appropriately
- Committed to contributing positively to the wider School community
- Cycle to work Scheme
- Tech Scheme
- Car Scheme
- Free flu vaccine through Healthshield
- Free eye tests
- Financial wellbeing support via WageStream
- Employee Assistance Programme
- Group income protection
- GP24: GP Access for all
- Health Cash Plan
- Death in Service
- Long service awards
- Employee referral scheme
- Enhanced Maternity and Paternity pay
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.
Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.
We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.
CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.
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