Receptionist

Radisson Hotel Group; North East; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading hotel group seeks a dynamic Receptionist to join its team at Radisson Blu Durham. The role requires a flexible attitude and strong communication skills to provide exceptional guest experiences. With a focus on growth and development, you will be an essential part of creating memorable moments for visitors.

Benefits

Special rates for team members and their friends and families

Contributory pension scheme and Life Assurance

Complimentary meal on duty

Free parking

Opportunities to progress

Accrued paid holidays

Free use of leisure, pool, and gym facilities

Qualifications

• Strong verbal communication skills and confidence in using computer systems.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Deliver a warm welcome and ensure all aspects of the guest journey are met.
• Work proactively to ensure guest satisfaction and manage front office operations.

Skills

Flexibility

Problem-solving

Teamwork

Communication

Job description

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Radisson Blu Durham is part of one of the world's largest hotel groups, with ten distinctive hotel brands and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is "Every Moment Matters" with a signature "Yes I Can!" service ethos.

People are at the core of our business success and future. Our people are true Moment Makers, bringing culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Receptionist to join our dynamic team at Radisson Hotel Group!

This is a casual contract. You will be required to work some early mornings, late shifts, weekends, and bank holidays.

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Receptionist

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us, you will benefit from a wide range of development offers supporting your learning & growth right from onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs.
• Participate and live Responsible Business every day with our team members in the hotel and local communities, creating shared value, better futures, and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Free parking
• Opportunities to progress
• Accrued paid holidays
• Free use of our leisure, pool, and gym facilities at off-peak times where applicable

The Receptionist Role

Our front office team is the heart of the house, providing a warm welcome and a happy smile, striving to deliver an experience beyond expectation—creating memorable moments for our guests.

• Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out, but everything in-between.
• You will be our guests’ superhero, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy, and have the personality to host the show.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

As Receptionist, you will join a team passionate about delivering incredible service, believing that anything is possible while having fun in all that we do!

Qualities We Are Looking For In Our Receptionist

• Flexibility and a positive, Yes I Can! attitude
• An eye for detail
• A creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills and confidence in using computer systems
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers. We look forward to getting to know you!

The Radisson Blu Hotel in Durham is a sophisticated Riverside hotel overlooking the River Wear, right in the city centre. Durham, in the northeast of England, is a city rich in history and culture, featuring UNESCO World Heritage sites, historic streets, and landmarks like Durham Cathedral, Durham Castle, and Durham University. Our 207 rooms and suites are furnished with contemporary décor, and our on-site restaurant, bar, and meeting rooms ensure a warm welcome and excellent service from our team.