Receptionist

Sodexo Group; North East; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading facilities management firm is seeking a part-time Receptionist for St James Park in Newcastle Upon-Tyne. The role involves providing excellent customer service, handling calls, and supporting administrative tasks. Candidates should possess strong communication skills, attention to detail, and ideally have experience in customer-facing roles. This position offers 24 hours of work per week at £12.60 per hour, including employee benefits.

Benefits

Employee benefits

Rewards and recognition

Qualifications

• Previous experience in a customer-facing role is ideal.
• Exceptional attention to detail and communication skills are essential.
• Ability to work under pressure and multitask.

Responsibilities

• Assist with administration relating to matchdays.
• Provide warm, friendly, and knowledgeable customer service.
• Answer, screen, and forward incoming phone calls.
• Keep the reception area clean, tidy, and presentable.
• Work matchdays and events as required.

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Job description

At Sodexo Live! you get to sell the dream. With an industry-leading reputation, you’ll build relationships that span the world, all with the support of a team committed to growth. Because here, our events are once-in-a-lifetime, but opportunity never is. Because we’re more than just sales professionals.

Be part of something greater.

About the role

At Sodexo, we’re passionate about people and have our customers at the heart of everything we do. Our admin colleagues run an efficient service for our clients, and we currently have a vacancy for a Receptionist to join our busy team at St James Park, Newcastle Upon-Tyne.

As the first face many will see, you’ll be a role model for excellent customer service. You’ll have polite and cheerful mannerisms, always creating a memorable experience for our customers and visitors!

Sodexo reserves the right to close this advert early if we receive a high number of applications.

A few things about you

You’ll be super organized and create an excellent customer experience for everyone.

Bring your friendly, flexible approach and your reliability. Your exceptional attention to detail and communication skills are also essential!

Previous experience in a customer-facing role is ideal, but if you have great people and IT skills, we’d love to hear from you!

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practices, so it is vital that you'll champion this.

Role Responsibilities

• Assist with administration relating to matchdays, including menus, drinks lists, signage, training material, and collateral.
• Provide warm, friendly, and knowledgeable customer service to all visitors.
• Answer, screen, and forward incoming phone calls.
• Communicate effectively with all departments on site, including NUFC and Sodexo.
• Handle all calls politely, ensure messages are communicated promptly.
• Keep the reception area clean, tidy, and presentable, with current marketing material displayed.
• Complete daily business lists for the following day.
• Handle, collate, and take payment for bookings and events.
• Manage internal mail and post daily.
• Order and manage stationery supplies.
• Notify relevant departments of guest arrivals, deliveries, and vehicle arrivals.
• Work matchdays and events as required.
• Perform any other reasonable requests.

The Ideal Candidate

• Confident in Microsoft Office.
• Polite and professional telephone manner.
• Experience in front of house roles and administration.
• Organized, able to multitask, and work under pressure.
• Flexible and adaptable.
• Experience in stadia, sports, or leisure environments is a plus.

Package Details

• 24 hours per week
• £12.60 per hour
• Work 3 days over 7
• Employee benefits, rewards, and recognition.

About Sodexo Live!

We’re Experience Makers, passionate about delivering memorable experiences at prestigious venues worldwide. Join us to be part of something greater, bringing people together and creating lasting memories.

Sodexo Live! contributes to major events like Royal Ascot, the Tour de France, and the Paris 2024 Games, and manages renowned venues globally.

Sodexo, our parent company, provides catering, facilities management, and other services across 56 countries, focusing on improving quality of life through everyday tangible improvements.

Location: St James Park, Newcastle Upon-Tyne, NE1 4ST, United Kingdom