Receptionist

Philema Hospitality Management Enterprise; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned four-star family hotel is seeking passionate hospitality professionals to ensure exceptional guest experiences. The role involves welcoming guests, managing bookings, and maintaining high service standards. With various employee benefits and a focus on guest satisfaction, this is an excellent opportunity for those looking to grow in the hospitality industry.

Benefits

Tronc / Service charge

Complimentary gym & spa membership

Discounts on spa treatments

Discounts on food & beverage

Discounts on overnight stays

Friends & Family rates

Access to 360 Wellbeing

Access to Wagestream

Length of Service rewards

Responsibilities

• Ensure guests receive a warm welcome and utmost hospitality.
• Achieve sales in line with company objectives.
• Maintain high standards of hospitality and accurate billing.

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Newquay, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8a6c8333f472

Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

We are a four-star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.

We cater for family adventures, couples' breaks, or friends' surf trips, with facilities including children's play areas, indoor swimming pool, and a cinema - we have something for everyone!

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour. On successful completion of probation, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.

• To provide an unforgettable experience, starting with Reception – not just on arrival but throughout the entire process of booking to departure.
• To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check-In, and Check-Out Procedures.
• To achieve sales in line with company objectives.
• To promote additional products and services within the hotel and group brand.
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and ensure accurate accounting and processing of all reception sales.
• To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial, and reporting diligence.
• To support the reservations team with booking support.
• To ensure all complaints are minimized and handled professionally in accordance with hotel policy.
• To ensure a good working relationship with all other departments and communicate information throughout the hotel.
• Stock replenishment of department areas.
• Ensure daily updates are communicated throughout the hotel.
• Follow legislation relating to job role.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.