Receptionist

Hilton Worldwide, Inc.; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global hospitality company is seeking a Receptionist for their Newport location. The ideal candidate should be energetic, possess excellent communication skills, and have at least one year of hotel experience. Responsibilities include welcoming guests, upselling services, and addressing guest inquiries. Join a team dedicated to creating remarkable experiences in hospitality.

Qualifications

• At least one year of hotel industry experience, preferably in a five-star environment.
• Willingness to work both day and night shifts.

Responsibilities

• Welcoming guests and ensuring an enjoyable, hassle-free stay.
• Maximizing revenue through upselling and managing related targets.
• Handling guest comments and queries, exceeding expectations.

Skills

Communication

Customer Care

Fluency in Computer Systems

Education

ITS Qualification

Tools

Opera System

Job description

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Job Description - Receptionist (HOT0BM75)

Job Number:

HOT0BM75

Work Locations

Hilton Malta Portomaso St. Julians PTM 01

Hilton Malta is recruiting for a Customer Sales Agent (Receptionist) on a Full-Time basis, within the Front Office Department.

The successful candidate should be energetic, enjoy working with people, possess excellent communication and customer care skills, and be fluent in computer systems.

The role involves:

1. Welcoming guests and ensuring an enjoyable, hassle-free stay.
2. Maximizing revenue through Rooms and Food & Beverage upselling, and managing related targets.
3. Handling guest comments and queries, exceeding expectations.

The candidate should have a smart appearance, at least one year of hotel industry experience (preferably in a five-star environment), and excellent English skills. Willingness to work both day and night shifts is necessary.

Preferred qualifications include an ITS qualification (or equivalent), knowledge of the Opera system, and knowledge of Maltese. Proficiency in Russian, German, French, or Italian is an asset.

All applications will be acknowledged and treated in strict confidence.

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, amenities, and value. Our vision is to "fill the earth with the light and warmth of hospitality," uniting us to create remarkable experiences worldwide. Our Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office