Receptionist

HC-One - Fleming Court; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Paid Enhanced DBS/PVG

Free uniform

Company pension scheme

28 days annual leave inclusive of bank

Group life assurance

Wagestream access

Learning and development opportunities

GP online service

Colleague discounts

Employee Assistance Programme

Kindness in Care recognition

Refer a friend scheme up to £1000

Job summary

HC-One - Fleming Court in Newcastle upon Tyne seeks a friendly Receptionist to be the first point of contact for visitors, enquirers, residents' family and professionals. You will greet people, answer enquiries and provide support both in person and by phone.

You will assist the Home Manager and Administrator with clerical duties, maintain accurate filing and ensure tasks are completed on time, using your initiative and working independently.

Qualifications

• Reception experience and strong customer service skills
• Professional and friendly manner on phone and in person
• Safeguarding training is required and ongoing

Responsibilities

• Greet visitors and handle enquiries as the first point of contact
• Provide advice and support face-to-face and over the phone
• Assist Home Manager and Administrator with clerical tasks and filing
• Ensure daily/weekly tasks are completed on time and work independently

Job description

About the role

As a Receptionistyou will be the friendly face of the HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community.You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.

When joining HC-One you will support the Home Manager and Administrator in clerical duties, maintaining accurate filing whilst working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.

About The Company

We’ll provide full training, so it’s a great opportunity to learn something new. In return,you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Free uniform
• Hourly rate is subject to experience and qualifications
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

About You

HC-One are looking for someonewho has worked as a receptionist before and so understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.