Receptionist

TieTalent; Newbury; On-site; GBP 22,000 - 29,000; Full time

Job summary

Une entreprise de villages de retraite recherchе un(e) Réceptionniste pour garantir un service client de qualité et organiser des événements d'hospitalité. Le candidat idéal doit savoir gérer les réservations, résoudre les plaintes et avoir une bonne connaissance des installations locales. Un environnement de travail privilégié où le service à la clientèle et l'empathie sont essentiels.

Benefits

Équilibre travail-vie

Salaire compétitif

Pension d'entreprise avec contribution de 5%

28 jours de congé (jours fériés inclus)

Réduction de 50% sur la nourriture et les boissons

Tarifs préférentiels sur les suites invités

Opportunités de développement

Accès à des réductions avec des détaillants majeurs

Plan de remboursement de soins de santé

Uniforme fourni

Qualifications

• Expérience dans la prise de réservations et la gestion des demandes.
• Capacité à résoudre les plaintes et problèmes efficacement.
• Bonne connaissance des événements planifiés et du domaine local.

Responsibilities

• Assurer un service de qualité pour tous les clients Audley.
• Communication régulière avec les collègues et les propriétaires.
• Participation à l'organisation d'événements d'hospitalité.

Skills

Service à la clientèle

Gestion de réservations

Résolution de problèmes

Esprit d'équipe

Flexibilité

Connaissance locale

Job description

About

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.
  
  

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…
  
  

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’

AV_CHP

• Newbury, England
  
  

Languages

• English