Receptionist

DoubleTree by Hilton Edinburgh Airport; Newbridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel brand is seeking an enthusiastic Receptionist to join their team at the airport location. You will provide outstanding reception services to enhance guests' experiences from check-in to check-out. Ideal candidates are friendly, organized, and capable of handling customer queries efficiently. Competitive salary, incentive schemes, and development opportunities are offered in a supportive work environment.

Benefits

Competitive salary

Meals provided during shifts

Discounted/free hotel stays

Pension enrolment

Qualifications

• Passion and willingness to learn.
• Positive attitude and ability to make guests smile.
• Excellent time management and multitasking skills.
• Resilient and able to work under pressure.

Responsibilities

• Provide exceptional reception services for guests.
• Assist with and complete audits as required.
• Achieve timely and efficient outcomes from guest queries.
• Demonstrate a high level of customer service.

Skills

Customer service skills

Organizational skills

IT proficiency

Teamwork

Job description

Job Ref: AM14822, Branch: Doubletree by Hilton Edinburgh Airport, Location: Doubletree by Hilton Edinburgh Airport, Edinburgh, Salary/Benefits: Competitive Salary along with various incentive schemes, Contract type: Casual, Hours: Full Time, Posted date: 24/09/2025, Closing date: 26/10/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – Hotel specific
• Free Car Parking – Hotel specific
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards and competent level of IT proficiency
• Good organisational / time management skills
• Resilient, creative, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Receptionist role for you, do you have the skill set and experience to take on this role?

Klarent Hospitality are recruiting for a receptionist

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth

The Role

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out

• Assist with and complete audits, as required
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Welcome to DoubleTree by Hilton Edinburgh Airport, where we’ll greet you at check-in with a warm chocolate chip cookie. Our hotel is 2 minutes from EDI Airport via complimentary 24-hour shuttle service, and just 20 minutes from historic city centre and landmarks like Edinburgh Castle, Edinburgh Zoo and Princes Street

Our spacious guest rooms are styled in cool, calm tones and offer complimentary WiFi access, a 32-inch LCD TV, large work desk, USB charging ports, and daily newspaper. Upgrade to a deluxe room to enjoy a welcome plate, mineral water, plush bathrobe, cosy slippers, and a later check-out time

Gather with friends and co-workers at The Space, a modern venue that merges restaurant, bar and lounge. Savor the diverse menus with locally sourced ingredients, and stay connected with WiFi access, charging stations and Bluetooth connectivity. For your convenience, our Edinburgh hotel also has 24-hour room service

Planning an event in Edinburgh? Our hotel provides 22 fully equipped meeting rooms, all with WiFi access, natural daylight and air-conditioning. Host a meeting, social gathering or romantic wedding reception for up to 250 people. The hotel is also pleased to offer event catering, a business centre and ample car parking