Receptionist

E-Act Ousedale School; Milton Keynes; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Defined benefit pension schemes (LGPS/

Life cover at three times pensionable

31 days annual leave for year‑round

Cycle to Work scheme

INSET days and CPD opportunities

Job summary

E-ACT Ousedale School is seeking a friendly Receptionist to be the first point of contact for pupils, parents, staff and visitors. You will manage daily front‑of‑house duties, handle communications, and coordinate visitor processes with a strong focus on safeguarding and customer service.

The role requires excellent communication and organisational skills, a professional, approachable manner and a commitment to the safety and wellbeing of our school community.

Qualifications

• GCSE Grade 4/C or above in English and Mathematics (or equivalent).
• Understanding of safeguarding responsibilities within an educational setting.
• Ability to prioritise workload and work to deadlines.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide a professional, courteous and welcoming reception service at all times.
• Act as the first point of contact for visitors, parents, pupils, staff and external agencies.
• Maintain reception records and documentation accurately.
• Take accurate messages and ensure they are passed to the appropriate member of staff in a timely manner.

Skills

Customer service

Communication

Interpersonal skills

Time management

Job description

Job Title: Receptionist

E-ACT Ousedale School | Be Kind, work Hard, Succeed Together

We are seeking a friendly, professional and welcoming Receptionist to join Ousedale School. As the first point of contact for pupils, parents, staff, visitors and external agencies, you will play a vital role in creating a positive first impression and delivering an efficient, welcoming front‑of‑house service. You will manage day‑to‑day reception duties, handle communications, coordinate visitor processes and provide an excellent standard of customer service. The successful candidate will have excellent communication and organisational skills, a professional and approachable manner, and a strong commitment to safeguarding, confidentiality and promoting the safety and wellbeing of our whole school community.

Key responsibilities:

• Provide a professional, courteous and welcoming reception service at all times.
• Act as the first point of contact for visitors, parents, pupils, staff and external agencies.
• Maintain reception records and documentation accurately.
• Take accurate messages and ensure they are passed to the appropriate member of staff in a timely manner.

Pay range:

• NJC SCP 8-12 £23,745.79 - £25,316.62 (FTE: £27,709.00 - £29,542.00)
• Full Time
• Permanent/Term Time Only 38 weeks

Qualifications and Skills:

• Good standard of education, including GCSE Grade 4/C or above in English and Mathematics (or equivalent).
• Understanding of safeguarding responsibilities within an educational setting.
• Ability to prioritise workload and work to deadlines.
• Strong customer service and interpersonal skills.

E-ACT Ousedale School is a high‑performing, inclusive school dedicated to academic excellence and personal growth. Guided by our core values: Be Kind, Work Hard, Succeed Together, we encourage a culture of ambition, collaboration, and respect. Our passionate staff team works together to create a safe, supportive environment where every student is challenged and inspired to reach their full potential. We work hard to ensure the welfare of our staff: teachers receive over 10% PPA time, free access to gym facilities, limited marking expectations outside lessons, and an employee assistance package.

Join us and become part of a dynamic educational community that values innovation, wellbeing, and making a lasting impact.

https://www.ousedale.org.uk

Want to make a difference to young people?

Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence?

What are we about?

Join a trust that is going places!

At E-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people‑first culture, and ensure every voice is heard.

We are proud to lead system‑wide change both locally and nationally, providing sector‑wide support while transforming futures. Most recently, E‑ACT was named Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E‑ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of our people‑first culture and relentless drive for excellence.

Benefits:

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year‑round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high‑quality CPD opportunities. Teaching staff benefit from automatic UPS progression, a structured 9‑point pay scale (M1 to UPS3), and full TLR payments for part‑time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people‑first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

E‑ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E‑ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.