Receptionist

Orega; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist to deliver exceptional customer service at their vibrant Centre. In this hands-on role, you will be the welcoming face for clients and visitors, managing reception duties with professionalism and a friendly attitude. You will engage with customers, support them with IT queries, and participate in sales activities. The ideal candidate will embody a positive energy, thrive in a multicultural environment, and possess excellent communication skills. This is a fantastic opportunity to join a growing company that values its culture and promotes a collaborative work environment.

Qualifications

• Friendly and proactive individual with strong customer service skills.
• Ability to manage reception duties and handle clerical tasks efficiently.

Responsibilities

• Be the welcoming face of the Centre, managing front-of-house duties.
• Support customers with IT equipment and queries while maintaining records.

Skills

Customer Service

Communication Skills

Multitasking

IT Support

Professional Telephone Manner

Team Player

Positive Attitude

Tools

IT Equipment

Job description

Overview: Receptionist, also known ss a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.

Full training is provided for this role.

Key Responsibilities:

Customer Services:

• Be the welcoming face of our Centre, handling front-of-house customer liaison.
• Efficiently manage reception duties with a courteous and professional approach.
• Answer switchboard calls promptly, maintaining rapid response standards.
• Log call information, maintain accurate records, and handle routine clerical tasks.
• Communicate effectively between customers, suppliers, visitors, and internal staff.
• Maintain a high level of customer service, embodying a positive and helpful attitude.

Administration, Building Protocol, and Activities:

• Ensure security procedures are followed.
• Conduct housekeeping checks for cleanliness.
• Order and manage office supplies.
• Perform daily/weekly checks to maintain agreed standards.
• Handle general filing, word processing, and administration tasks.

Sales and Marketing:

• Participate in Centre tours and learn about Orega's products and services.
• Willingness to engage in selling Orega's products.

IT/Telecoms:

• Support customers with setting up IT equipment and queries.

General Responsibilities:

• Adhere to company policies and procedures.
• Conduct oneself professionally, promoting a positive image of Orega.
• Maintain a positive and proactive energy, even in stressful situations.
• Positive customer relationship skills.
• Interest in learning about commercial business environments and general finance.
• Demonstrated ability to use customer service knowledge.
• Confident communication and presentation skills.
• Computer literate with a willingness to learn IT/Telephony.
• Outgoing, enthusiastic, and confident.
• Ability to operate in multicultural environments.
• Self-motivated and well-organized.
• Professional telephone manner.
• Excellent team player with multitasking abilities.

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.