Receptionist

Greater Manchester Mental Health; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Greater Manchester Mental Health is hiring a Receptionist to deliver high-quality reception services. The role requires excellent customer service skills, the ability to handle a busy environment, and flexibility in working hours. Candidates with previous NHS experience are preferred. Full training will be provided.

Benefits

27 days annual leave plus bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Qualifications

• Educated to GCSE level.
• NVQ in Customer Service.
• Previous NHS experience preferred.

Responsibilities

• Assist with room booking requests and queries via telephone or email.
• Act as the first point of contact for the building.
• Prepare meeting rooms and ensure AV equipment is operational.

Skills

Customer service experience

Ability to use initiative

Polite and friendly

Knowledge of AV systems

Troubleshooting skills

Education

Educated to GCSE level

NVQ in Customer Service

Job description

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The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate who will be expected to work quickly, proactively, and accurately in a fast-paced environment to deliver a high-quality and comprehensive service.

The post holder will be interactive and will liaise with a variety of customers, both internal and external to the Trust, building excellent working relationships and providing an efficient, effective, and professional reception service.

The post holder will work as part of the Facilities Team and will be required to work closely with colleagues, providing a flexible, comprehensive service and covering for colleagues when necessary, with full training provided.

Main duties of the job

• Assist with room booking requests and queries via telephone or email, booking rooms on behalf of users and escalating issues to the Manager.
• Use the MICAD Room Booking System to ensure no double bookings occur.
• Cancel and juggle room bookings as needed to accommodate priority meetings.
• Act as the first point of contact for the building, determining business needs and assisting visitors with a welcoming, courteous, and professional attitude.
• Ensure all visitors sign in/out and are provided with relevant identification.
• Contact staff to announce visitor arrivals.
• Carry out all reception duties and processes accurately and promptly.
• Respond to all emails in the 'generic reception' account and handle requests/queries.
• Prepare meeting rooms and ensure AV equipment is operational before meetings.
• Liaise with the Logistic Team to confirm room layouts and open/close partitions as required.
• Process parking payments (cash and card) and liaise with Help Desk to inform about new payments.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services across Greater Manchester and beyond. Manchester is a vibrant city with a rich cultural scene and welcoming community, offering opportunities for personal and professional growth.

Our staff enjoy a supportive environment that encourages learning, skill development, and innovation to improve patient care.

Detailed job description and main responsibilities

Please see attached job description and person specification.

Band

Shift work including Saturday (midnight to midnight), weekdays after 8 pm, before 6 am, and all day on Sundays and Public Holidays.

Benefits

• 27 days annual leave plus bank holidays, increasing with service length.
• Cycle to work scheme.
• Salary sacrifice car scheme.

Person specification

• Educated to GCSE level.
• NVQ in Customer Service.
• Customer service experience.
• Ability to use initiative.
• Polite, friendly, and able to handle complaints.
• Previous NHS experience preferred.
• Ability to handle a busy environment.
• Knowledge of AV systems and troubleshooting skills.
• Flexible approach and willingness to work additional shifts.

The Trust mandates DBS checks via the Update Service, with a fee of £16 per year. Applicants with experience in mental health, learning disabilities, or substance misuse are encouraged to apply. We are committed to safeguarding and diversity and welcome informal inquiries about the role or support needs.

Use of AI in applications

AI can be used to assist with applications; however, the Trust monitors its use. Responses will be checked during interviews to ensure authenticity and relevance.

Sponsorship

We are an approved sponsor for the Skilled Worker visa. Not all roles are eligible for sponsorship; applicants should review the UK Government’s list. The role’s eligibility will be confirmed during the hiring process. Changes to immigration rules from 09/04/2025 may affect sponsorship eligibility.

Experience outside the NHS

Relevant non-NHS experience will be considered for salary calculation, supporting diversity and inclusion in our workforce.