Receptionist

Aimbridge Hospitality; Manchester; On-site; GBP 18,000 - 25,000; Full time

Job summary

Aimbridge Hospitality is seeking a passionate Receptionist for the Mercure Manchester Piccadilly Hotel. In this role, you will ensure a smooth check-in/check-out process while maximizing guest satisfaction through exceptional service and upselling. Join a team that prioritizes quality service and offers a range of employee benefits.

Benefits

Hotel discounts across the portfolio

Wagestream for wage access

24/7 employee assistance programme

Career and lifestyle breaks

Qualifications

• Passionate about delivering exceptional guest experiences.
• Vibrant personality and flair for hospitality.
• Ability to work collaboratively with other departments.

Responsibilities

• Ensure a smooth check-in and check-out process as the first contact for guests.
• Maximize room occupancy and upsell hotel services.
• Communicate relevant guest feedback to the Front Office Manager.

Skills

Exceptional guest service

Communication

Upselling skills

Job description

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Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels of all sizes.

What is in it for you?

As part of the Aimbridge team, you will have access to a range of benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% off on food, beverage, and spa services
• Wagestream – ability to stream up to 40% of your earned wages and set up automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – take time off for key life events

A day in the life of…

As a Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check-in and check-out process. You will communicate relevant guest feedback to the Front Office Manager and collaborate with other departments. Your role includes maximizing room occupancy, upselling hotel services and facilities, and ensuring compliance with hotel security, fire regulations, and health and safety laws.

Based at the Mercure Manchester Piccadilly Hotel, you will join a passionate team that values quality service without requiring around-the-clock work.

What do we need from you?

To succeed in this role, you should be passionate about delivering exceptional guest experiences and embody our brand standards.

At Aimbridge, personality is key. We look for individuals with vibrant personalities and a genuine flair for hospitality.