Receptionist

The Londoner; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at The Londoner, a super-boutique hotel in the heart of Leicester Square, as we seek a Receptionist for our Front of House team. This role not only promises excellent career progression but also offers a vibrant work environment where you can enhance your hospitality career and be part of a recognized Great Place to Work.

Benefits

28 days holiday per annum including Bank Holidays

Complimentary hot meals and beverages daily

Recommend a Friend Scheme up to £500

Annual complimentary night stays within hotels

Preferential accommodation rates for family and friends

Access to discount platform for popular stores

Auto enrolment into company pension scheme

Regular social events across all hotels

Access to company doctor for medical appointments

Opportunities for promotion and training programs

Qualifications

• Previous hotel reception experience in a 4- or 5-star hotel.
• Excellent attention to detail and customer service skills.
• Impeccable command of the English language.

Responsibilities

• Handle guest check-ins, check-outs, and provide general London knowledge.
• Ensure guest requirements are fulfilled and promote hotel amenities.
• Complete daily administrative tasks and ensure accurate guest information.

Skills

Customer service skills

Attention to detail

English language proficiency

Education

Hotel reception experience

Tools

Opera

Office 365

Sales Force

Review Pro

Job description

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Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition . A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors . Situated in the heart of Leicester Square, where the four corners of the city meet . We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards . Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel .

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture .

An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

R ecommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK . Documented evidence of eligibility will be required from candidates as part of the recruitment process.