Receptionist

Cosmetic Recruitment; London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A luxury aesthetic practice seeks a Front of House & Admin Coordinator to provide exceptional client experiences and support operations. This full or part-time role requires outstanding interpersonal skills, attention to detail, and experience in a high-end environment. The position offers a salary starting at £32,000 along with ongoing training and a prestigious working atmosphere.

Benefits

Staff discounts on treatments and products

Ongoing training and CPD opportunities

Central location in Harley Street

Qualifications

• Experience in clinical, aesthetic, or luxury hospitality settings preferred.
• Confidence in using clinic software and proficiency in MS Office are key.
• Excellent written and spoken English, with additional languages as a bonus.

Responsibilities

• Welcome clients and manage appointment schedules.
• Coordinate patient journeys and handle payments.
• Support admin duties including stock management and document compliance.

Skills

Interpersonal skills

Communication skills

Attention to detail

Team-oriented

Tools

MS Office

Clinic software (e.g., Pabau)

Job description

Job Title: Front of House & Admin Coordinator

Location: Harley Street, London

Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)

Hours: Monday to Friday, 9am-6pm + occasional Saturdays

About the Role

We are seeking a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.

Key Responsibilities:

• Welcome and check in clients warmly, creating a professional and comfortable environment
• Manage appointment schedules and patient communications via phone, WhatsApp, and email
• Coordinate patient journeys, from pre-treatment instructions to post-treatment care
• Handle payments, consent forms, and aftercare packs
• Maintain the reception area's luxury standards
• Support admin duties including stock management, deliveries, audits, and document compliance
• Assist with patient photography, online reviews, and CRM communications

Skills & Attributes:

• Outstanding interpersonal and communication skills
• Discreet, empathetic, and confident with VIP patients
• Impeccable attention to detail and presentation
• Proactive, team-oriented, and solutions-focused
• Experience in clinical, aesthetic, or luxury hospitality settings preferred

Requirements:

• Confidence in using clinic software (e.g., Pabau, CRM/EMR systems)
• Proficiency in MS Office; photography experience is a plus
• Knowledge of CQC protocols or surgical practice is advantageous
• Excellent written and spoken English; additional languages are a bonus

Benefits:

• Salary from £32,000 + incentives, based on experience
• Staff discounts on treatments and products
• Ongoing training and CPD opportunities
• Central location in Harley Street in a high-end working environment

Interested?

Contact us via email at [emailprotected] or call 07734 203105 to discuss this opportunity further.

Apply now and join a world where luxury and excellence meet in the aesthetics industry!