Receptionist

Grosvenor Casino; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Grosvenor Casino is seeking a Receptionist for their flagship venue in London. This role involves creating a welcoming atmosphere for guests, providing excellent customer service, and being part of a dynamic team in a 24/7 environment. Candidates need a positive attitude and hospitality experience.

Benefits

Competitive Salary

Night Premium Pay

Overtime Pay

Free Meal on Shift

Nest Pension Scheme

Life Insurance

Free Team Uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Experience in hospitality role preferred.
• Ability to work flexible night shifts and weekends.

Responsibilities

• Welcome guests and create engaging experiences.
• Ensure high-quality service and customer satisfaction.

Skills

Positive attitude

Social skills

Customer service

Job description

Join Our Team at Grosvenor Casino, The Victoria (Edgware Road)

Situated in the bustling heart of London, The Victoria is Grosvenor Casinos' flagship venue, enchanting our loyal guests for six decades. As we near the completion of our £15 million refurbishment, we're poised to become the UK's premier gaming destination for both our esteemed customers and dedicated team members. The newly revamped first floor now features a sleek self-service refreshment facility, and soon, a stylish new wine bar will debut on our terrace.

Step into an exciting role with us as we embark on this thrilling journey of change and opportunity!

As a valued team member, you'll receive the following benefits:

• Competitive Salary:£28,038 per annum based on working a 40-hour week
• Night Premium Pay: An additional 10% per hour after midnight
• Overtime Pay: Earn 1.5 times your hourly rate for any work exceeding 40 hours in a week
• Free Meal on Shift
• Nest Pension Scheme: We contribute 3% to your pension
• Life Insurance: Coverage provided for peace of mind
• Free Team Uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.