Receptionist

Red Carnation Hotels; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel in London seeks an enthusiastic Receptionist to provide exceptional service to guests. The role involves checking in/out guests, managing requests, and maintaining a tidy reception area. Join a family-owned hotelier with awards for best employer and sustainable business, offering excellent development opportunities.

Benefits

Professional training and development opportunities

Friend and family bonus scheme worth up to £600

Free meals on duty

30% off food and 25% off beverages

Complimentary uniform and dry cleaning services

Holiday allowance increasing with length of service up to 25 days

Two paid volunteering days each year

Free access to Employee Assistance Programme

Employee recognition incentives

Discounted accommodation rates globally

Qualifications

• Previous hotel receptionist experience required.
• Enjoys delivering personalized service to guests.

Responsibilities

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Compiling guest accounts and fulfilling administrative duties.

Skills

Excellent communication skills

Strong attention to detail

Customer service

Job description

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Receptionist ***luxury hotel in London***

We are looking for an enthusiastic Receptionist to join our family on a full time basis. This position reports to the Reception Manager.

Working pattern: 5 days per week / shift work7am to 3:30pm / 2:30pm to 11:00pm.

We are looking for someone with previous hotel receptionist experience withexcellent communication skills and strong attention to detail who enjoys delivering personalised service to guests.

As a Receptionist you will be:

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences .
• Compiling guests accounts and fulfilling administrative duties as well is ensuring the reception area is clean and tidy at all times.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston’s Restaurant (2 Rosettes) and unique Stables Bar. The hotel is renowned for delivering exceptional and attentive guest service.

What's in it for you?

• Professional, award winning training and development opportunities
• Recommend friend and family bonus scheme worth up to £600
• Free meals on duty
• Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
• Complimentary uniform and dry cleaning services
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year
• Free access to Employee Assistance Programme
• Hotel based recognition incentive (Employee of the month up to £200)
• Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible new opportunity and apply now!

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