Receptionist

RBH; London; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join RBH as a Night Receptionist at The Gantry London, where you will ensure exceptional guest experiences through personalized service and attention to detail. Enjoy a range of benefits including discounted hotel rates and additional holiday for your birthday as part of a dynamic hospitality team.

Benefits

Discounted hotel room rates for friends & family

Extra days of holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Experience in a customer-facing role.
• Positive can-do attitude.
• Ability to effectively liaise with other departments.

Responsibilities

• Welcome guests with care and attention.
• Anticipate guests' needs and find suitable solutions.
• Take reservations and upsell hotel services.

Skills

Attention to detail

Communication

Customer service

Tools

ONQ

Job description

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The Gantry London – Curio Collection by Hilton , De Coubertin Street, London (East), London, E20 1DB

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A NIGHT RECEPTIONIST AT THE GANTRY LONDON CURIO COLLECTION BY HILTON

What you'll be doing...

Reporting to the Front Office Manager, you can expect your working day to include the following.

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Is proactive, anticipates guests' needs, and looks for a suitable solution.
• Competent in taking Reservations, and upselling where possible to maximize the average room rate.
• Audits room rates, and charges, reconciles and balances revenues generated as per day audit checklist.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Receptionist, you will need the following qualities and skills.

We are looking for someone with great attention to detail, exceptional communication skills, and creating a wow factor through perfect customer service for every guest.

You ideally are a hospitality professional who has worked in a customer-facing role, has a positive can-do attitude, and works well in a team. Experience in ONQ is advantageous but not essential.

This is a hands-on role, and the successful applicant must be able to effectively liaise with other departments, answer guest inquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days of holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

The Gantry London – Curio Collection by Hilton De Coubertin Street, London (East), London, E20 1DB

• Job Ref RBH14618
• Branch The Gantry London – Curio Collection by Hilton
• Location London (East)
• Salary/Benefits 24,437 per annum
• Contract type Permanent
• Hours Full Time
• Shift pattern Insert shift pattern/flexible arrangements if any
• Date posted 05/08/2024
• Closing date 06/09/2024

An exciting 291 bedroom hotel with a sky bar boasting views across Queen Elizabeth Park and the London Skyline, a ‘speakeasy’ basement bar, 1st floor destination bar and restaurant with 2 external terraces.