Receptionist

The Soho Hotel; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury hotel in London is seeking a Receptionist to join their front office team. The successful candidate will be the first point of contact for guests, delivering exceptional service and ensuring a seamless stay. Strong communication skills, attention to detail, and a passion for hospitality are essential. This role offers a competitive hourly rate of £15.50 - £17.00, alongside various employee benefits and a collaborative work environment.

Benefits

Competitive hourly rate

Access to financial wellbeing app

Health cash plan

Discounted memberships and tickets

Complimentary meals on shift

Flexible scheduling

Ongoing training and professional development

Qualifications

• Keen willingness to work as part of a team.
• Passion for delivering exceptional service.
• Warmth and professional appearance.
• Excellent attention to detail and organizational skills.
• Enthusiasm and proactive approach to tasks.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with other departments to fulfill guest needs.
• Maintain an organized and tidy front desk area.

Skills

Customer focus

Communication skills

Attention to detail

Team player

Organizational skills

Job description

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Firmdale Hotels is a collection of
award-winning luxury hotels located in the heart of London and New York.
Renowned for our unique design, exceptional service, and warm hospitality, we
pride ourselves on creating memorable experiences for our guests. Each of our
properties, including the vibrant Soho Hotel, offers a distinctive blend of
style and comfort.

We have an exciting opportunity for a dynamic
Receptionist to join our highly successful team at The Soho Hotel. As a vital
member of our front office team, you will be the first point of contact for our
guests, providing a warm welcome and ensuring their stay is seamless and
enjoyable. Your confident and engaging communication skills will help deliver
inspirational service that exceeds guest expectations.

Responsibilities:

• Greet and welcome guests with a friendly and professional demeanour.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints promptly and
  courteously.
• Coordinate with other departments to fulfil guest needs and enhance
  their experience.
• Maintain an organised and tidy front desk area.
• Assist with reservations and ensure accurate guest information is
  recorded.
• Provide information about hotel facilities, services, and local
  attractions.
• Ensure compliance with all hotel policies and procedures.

What you Need:

• A keen willingness to work as part of a team.
• Strong customer focus and a passion for delivering exceptional service.
• Warmth, impeccable presentation, and a professional appearance.
• Excellent attention to detail and organisational skills.
• Enthusiasm, positivity, and a proactive approach to tasks.

What
We Offer:

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without split
  shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at The
Soho Hotel and be part of a team that values excellence, creativity, and a
genuine passion for hospitality. Apply now to start your journey with Firmdale
Hotels!

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.