Receptionist

Phoenix Hospital Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare clinic in London is seeking a Receptionist to join their front of house team. You will be responsible for coordinating the patient journey, providing exceptional customer service, and maintaining clinic standards. Ideal candidates should have experience in a reception role, strong organizational skills, and a customer-first approach. The position includes a rotational shift pattern and offers a supportive work environment.

Qualifications

• Previous experience in a similar reception role.
• Strong literacy and numeracy skills with attention to detail.
• Outstanding interpersonal and communication skills.

Responsibilities

• Coordinate the patient's journey during their time at the clinic.
• Input data into clinic administration systems.
• Maintain cleanliness and presentation of public areas.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Attention to detail

Literacy and numeracy skills

Tools

Electronic records management

Job description

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Phoenix Hospital Group are looking for a Receptionist to join our front of house team within our Harley Street Clinics.

Reporting to the Patient Services Manager, the successful Receptionist will be responsible for coordinating the patient's journey during their time at the clinic, with exceptional attention to detail to ensure a seamless delivery of clinical services. Excellent customer service skills face to face and over the telephone are an essential part of this role.

Other responsibilities include:

• Accurately and promptly input data into clinic administration systems to support efficient service delivery.
• Coordinate the patient journey during their time at the clinic, ensuring clear communication and discreet handling of information in line with GDPR policies.
• Maintain the cleanliness and presentation of public areas to reflect the clinics high standards.
• Handle cash transactions and invoices in line with established procedures, ensuring all revenue is captured.
• Oversee incoming post and supplies to the clinic.
• Monitor building security and maintain awareness of all personnel entering or exiting the premises.
• Provide additional support to other areas of the clinic when required.
• Using the computer system to confirm and amend patients registration details;
• Admissions, discharges, charging and processing of patient payments;
• Supporting the admin team when required;
• Working collaboratively with other departments to deliver an outstanding service.

Hours: 37.5 per week, Monday to Friday, occasional Saturday shifts as required.

Shifts: Rotational shift pattern between 06:30-20:00.

Required Skills & Experience

• Previous experience in a similar front of house or reception role.
• Strong literacy, numeracy, and administrative skills with excellent attention to detail.
• Outstanding interpersonal and communication skills with a customer-first approach.
• Highly organised with the ability to manage time effectively and work under pressure.
• Proficiency in computer systems, including electronic records management.
• Calm, professional, and able to work independently as well as collaboratively.
• Experience in a public-facing reception environment.
• Knowledge of the Data Protection Act and confidentiality protocols
• Familiarity with medical terminology
• Experience working within a healthcare setting
• Understanding of safeguarding principles

About us.

9 Harley Street boasts 8 consulting rooms, 4 treatment rooms, and is home to our cardiology centre and our imaging centre which offers MRI, CT and Ultrasound scans.

25 Harley Street is home to our Pathology Services, X-Ray and DEXA imaging services and 11 consulting rooms, further expanding the range of services for Phoenix Hospital Group.

9 and 25 Harley Street offer a quick and efficient service with appointments available to suit you and with no waiting lists. We aim to provide a prompt diagnosis and a high quality of care.

Our clinics are a short distance away from Oxford Circus and Bond Street, or you can travel to us by bus: Oxford Circus bus stop OG accessed via routes 25, 55, 8, N55, N8.

Phoenix Hospital Group has 4 other other hospitals: Weymouth Street Hospital (London), Phoenix Hospital Chelmsford (Essex), One Hatfield Hospital (Hertfordshire) and One Ashford Hospital (Kent).

Our Recruitment Process

At Phoenix Hospital Group we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK. We are unable to offer sponsorships.