Receptionist

Novotel Hotels; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A 4-star hotel in Liverpool is seeking a part-time employee to deliver exceptional customer service. Responsibilities include greeting guests, handling check-ins, and addressing guest requests. Ideal candidates will have strong communication skills and a service-oriented mindset. Benefits include discounted rates, 28 days of paid holidays, and various employee programs.

Benefits

Employee benefit card up to 70% off

Free Bonus Breaks Voucher

28 days of paid holidays

Discounted food

Work-based Pension

Learning programs

Qualifications

• Experience in customer service is an asset.
• Willing to work morning or afternoon shifts according to business needs.
• Proactive in sorting out guest problems.

Responsibilities

• Greet, check-in, and respond to requests while providing exceptional service.
• Promote hotel facilities and enhance guest stays through up-selling.
• Communicate effectively with guests and resolve complaints.

Skills

Service-focused personality

Fluency in English

Communication skills

Tools

Opera

Job description

Company Description

Situated in the historic city of Liverpool, the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city, placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stone's throw away, you can experience art and history at the Albert Docks, or why not visit the city's nightlife scene down at Cavern walks, or try one of many award-winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine, as well as separate choices for kids. Why not unwind in the bar where we serve a full array of drinks? The hotel boasts ten spacious meeting rooms with facilities to suit different needs. We also have a separate welcome area where you can gather before moving to your meeting room, making this an ideal place for your business needs.

Job Description

Contract: Part-time 32 hours

Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career, or a calling - whatever brings you here, we have something for you! To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Our hotel consists of 209 bedrooms, 10 meeting rooms, a restaurant & bar, as well as a swimming pool and sauna.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enroll our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service-focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts, and many more
• Discounted or free food
• Work-based Pension