Receptionist

The Municipal Hotel & Spa MGallery; Liverpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prestigious hotel in Liverpool seeks a passionate receptionist to create memorable experiences for guests. You will engage warmly with guests, ensuring exceptional service and collaboration with the team. This role offers a dynamic work environment and a range of employee benefits, enhancing your career in hospitality.

Benefits

Friends and family rates

Discounted local parking

Free meals on duty

Social events

Qualifications

• Charismatic personality that brings warmth and efficiency in guest interactions.
• Desire to offer memorable guest experiences through exceptional service.

Responsibilities

• Welcome guests with care, warmth, and efficiency.
• Anticipate guest needs with awareness of arrivals and departures.
• Collaborate positively with all departments to enhance guest experience.

Skills

Positive can-do attitude

Attention to detail

Excellent presentation skills

Teamwork

Tools

Opera Reservations system

Job description

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Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.

MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A RECEPTIONIST AT THE MUNICIPAL
HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel you will be “wowed” and we aspire
for our guests to be bowled over too in their initial connection with our
building and our Heartists. Our Heartists are our team, the heart of the
hotel, who strive to make meaning in every moment from check in to
departure. We have passion for interacting with people upon check in and
beyond, learning what makes them tick and providing surprise and delight
Municipal memorable moments.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here
are a few of our requirements...

• A
  positive can-do attitude and the passion to stand out and be proud of our
  hotel and MGallery brand.
• The
  skill to welcome our guests, providing care, warmth and efficiency in
  every guest connection.
• Excellent
  presentation skills and attention to detail.
• A
  passion for providing excellence in service and excelling as a team.

Other duties include;

• Stop
  the clock and allow guests to begin their timeless memory. Put them
  at ease with your exceptional presentation skills, professionalism and
  efficiency.
• Anticipating
  guest needs by being fully aware of arrivals, departures and monitoring
  traces. Experience of Opera Reservations systems is highly
  desirable.
• To
  work positively and collaboratively with all departments and our
  Heartists keeping the guest experience as our central focus.

WHAT WE OFFER

When you become one of our Heartists, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists program is the benefits programme dedicated to Accor Heartists.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?

You will have access to a benefits package we believe
truly works for our people and enhances our overall culture...To
learn more about our full benefits package,click hereto
watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact[emailprotected] .