Receptionist

North Lewisham PCN; Lewisham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading primary care provider in Lewisham is seeking a GP Receptionist who will support front-line clinical teams in delivering quality care. This full-time role involves handling patient queries, booking appointments, and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, empathy, and the ability to utilize computer systems effectively.

Qualifications

• Excellent communication skills with a warm and friendly demeanor.
• Ability to negotiate and influence patients.
• Comfortable with computers; experience with EMIS preferred.

Responsibilities

• Maintain a friendly first-line patient contact and help with patient tasks.
• Answer patient queries on the phone and book patients with the right clinician.
• Ensure confidentiality and follow systems, policies, and procedures carefully.

Skills

Communication skills

Customer service

Empathy

Job description

Application Deadline: 30 September 2025

Department: Patient Welcome

Location: Kingfisher Medical Centre & Kingfisher Surrey Docks

Compensation: £20,530 - £23,463 / year

Description

The job
You will be working with our front-line clinical teams to support the delivery of the highest quality primary care service to our patients. You will be based full time at our Kingfisher Surrey Docks surgery in Lewisham.

Details
Location: Surrey Docks (SE16 6AE)
Hours: Full time
Salary: £20,530 – 23,463 WTE depending on experience

Key Responsibilities

GP Receptionists will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient tasks appropriately, follow our systems and protocols and keep the practice presentable and safe.

Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations. You’ll need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.


Skills, Knowledge and Expertise

About you
The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to influence and negotiate with patients. You’ll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.


Minimum requirements: candidates must be comfortable with computers. Previous experience working in a GP practice or with EMIS is preferred but not required. Experience in customer service fields and second languages may be helpful in your application.