Receptionist

Castleton Mill; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A vibrant workspace in Leeds is seeking a friendly and reliable Receptionist. You will be the first point of contact for visitors, manage deliveries, and ensure the building operates smoothly. Ideal candidates will have excellent customer service skills and previous experience in a reception or hospitality role. This part-time position offers a lively work environment within a creative community.

Benefits

Supportive management

Opportunities for training or development

Qualifications

• Excellent customer service skills with a friendly attitude.
• Previous experience in a customer facing role such as reception or hospitality.
• Ability to work independently and deliver a reliable service.

Responsibilities

• Greet and assist all visitors and studio holders.
• Manage all deliveries and maintain visitor sign-in logs.
• Carry out morning walk-around ensuring the building and grounds are in excellent condition.

Skills

Customer service skills

Communication skills

Organizational skills

Admin skills

Tools

Microsoft Excel

Google Workspace

Job description

Role:Receptionist

Location:Castleton Mill, Leeds

Hours:Monday–Friday, 8am–1pm (25 hours/week)

Contract Type:Part-time, permanent

Salary:Pay £12.50 - £13.50 per hour (depending on experience)

Monthly equivalent £1354-£1462 (based on 25 hours /week)

About Castleton Mill:

Castleton Mill is a vibrant workspace in a beautifully restored Grade II listed former textile mill situated alongside the Leeds and Liverpool canal. Home to a diverse community of independent businesses, Castleton Mill offers stunning studio spaces for teams of 2-40 in addition to flexible co-working spaces, just a 15 minute walk from Leeds train station.

We are seeking a friendly, reliable and experienced receptionist to be the welcoming face of Castleton Mill, ensuring things running smoothly every day.

Role Overview:

You will be the first point of contact for studio holders, freelancers, visitors, deliveries and contractors each day, providing a professional, consistent front-of-house experience for everyone. In addition to this, you will support the daily building operations liaising with the Facilities Manager on all maintenance and tenant services.

Key Responsibilities

Reception Duties:

- Greet and assist all studio holders, their teams and visitors

- Respond to all enquiries promptly and professionally - face to face, telephone and via email

- Manage all deliveries, collections and post

- Maintain visitor sign-in logs and access

- Support the letting process providing tours of the building for potential new studio holders and co-workers

- Manage virtual office facility

Tenant Support:

- Provide a friendly and accessible service for day to day tenant queries

- Co-ordinate meeting room bookings and use of the communal areas

- Communicate important information to studio holders

- Update tenant signage and post box allocation

- Facilitate all end of tenancy inspections, assessing any repairs, handover of keys and timely move outs

- Supporting the move-in of new tenants, including entry and security procedures, on-boarding to the internet and WIFI facilities and other services

Maintain Building Facilities:

- Carry out morning walk-around ensuring both the building and grounds are in excellent condition reporting any maintenance or cleaning issues

- Monitoring of co-working studio, flexible work area and call booths to ensure they are well-maintained

- Report any health and safety matters immediately to the Facilities Manager

- Ensure shared kitchen and bathroom facilities are fully stocked and in excellent condition throughout the day

- Monitor waste and recycling, carrying out litter picks as requires

- Monitor essential supplies and make orders as required (kitchen supplies, toilet paper etc)

- Stock control and orders for the in-house ‘tuck shop’ facility

- Administer a shared log of all maintenance matters prioritising tasks appropriately

- Managing cleaning, couriers and contractors when on site, minimising disruption to the tenants

- Admin updates to the Property Management System

What We’re Looking For:

- Excellent customer service skills with a friendly, can-do attitude

- A confident individual with a professional manner

- Previous experience in a customer facing role eg: reception, hospitality, retail environments

- Excellent communication and organisational skills

- Admin skills including Microsoft excel, email, calendars, Google workspace

- Ability to work independently, delivering a consistent, reliable service

- Pride in maintaining a high quality, welcoming space with an eye for detail

- Availability to work on-site Mon-Fri

What We Offer:

- A varied and sociable role in a unique, creative work environment

- Supportive management and flexibility

- Opportunities for training or development in property and facilities management

To apply, please send your CV [e-mail] with a brief cover letter outlining your suitability for the role.