Receptionist

Oulton Hall Hotel, Spa & Golf Resort; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading 4-star hotel, Oulton Hall Hotel, Spa & Golf Resort, is seeking a receptionist to be the first point of contact for guests. The role involves greeting visitors, managing check-ins, handling payments, and ensuring high levels of customer satisfaction. Ideal candidates will have a passion for customer service and strong organizational skills, thriving in a busy environment.

Benefits

Free health club membership

Discounts across golf and hotel services

Support with training and professional qualifications

Access to Employee Assistance Program

Employee discounts for family and friends

Free parking

Qualifications

• Experience in a customer-facing role
• Ability to work under pressure and multi-task

Responsibilities

• Greet guests and assign rooms upon arrival
• Take payments and perform general administrative duties
• Handle guest inquiries and complaints professionally

Skills

Customer Service

Conflict Resolution

Time Management

Organisational Skills

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Passion for customer
service
Experience in a customer-facing
role
Conflict resolution
experience
Ability to work under
pressure and multi-task
Strong time management and
organisational skills

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4-star, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course. Dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.