Receptionist

ISS; Lancashire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading workplace management company in the UK seeks a Receptionist to ensure a positive experience for visitors while upholding security procedures. The ideal candidate is proficient in Microsoft Word and Excel, and enjoys a professional front-of-house role, delivering exceptional customer service. Opportunities for growth within a diverse and inclusive environment are available.

Qualifications

• Strong focus on customer service and positive visitor experience.
• Ability to adhere to security procedures and represent the company professionally.

Responsibilities

• Provide a welcoming first point of contact for callers and visitors.
• Answer calls, resolve queries, take messages, and follow up.
• Sign visitors in and out of the building.
• Issue passes and work authorisations to contractors.

Skills

Customer service

Proficient in Microsoft Word

Proficient in Microsoft Excel

Job description

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The role requires a strong focus on customer service, ensuring that everyone attending the desk has a positive experience, while also adhering to and enforcing the client’s security procedures.

The Receptionist will be accountable for the quality of service provided, representing both ISS and the client to the highest standards.

This role is a great opportunity for someone who enjoys working in a professional front-of-house environment and takes pride in delivering a first-class service.

Key Responsibilities

• Provide a professional and welcoming first point of contact for callers and visitors
• Answer calls, resolve queries, take messages, and follow up as required
• Sign visitors in and out of the building
• Issue passes and work authorisations to contractors

Professional and Personal Competencies/Qualifications

• Proficient in Microsoft Word and Excel

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.