Receptionist

Audley Villages; Kintbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retirement living seeks a Receptionist to provide exceptional service to residents and their families. The role emphasizes customer focus, effective communication, and teamwork. You will also help organize hospitality events, contributing to a vibrant community atmosphere.

Benefits

Work-life balance

Competitive salary

Company pension scheme with 5% contribution

28 days holiday including bank holidays

50% discount on food and drinks

Guest suites at staff rates

Excellent learning and development opportunities

Employee discount portal membership

Healthcare Cash Plan Scheme membership

Refer a friend bonus scheme

Qualifications

• Experience in taking reservations and handling business enquiries.
• Ability to effectively manage and help resolve complaints.
• Good knowledge of the local area and offsite facilities.

Responsibilities

• Ensure the highest quality of service to all customers.
• Deliver warm and friendly service.
• Involve in creating and running hospitality events.

Skills

Customer Service

Complaint Resolution

Teamwork

Communication

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their families, and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with top facilities, including bistros, bars, health clubs, and swimming pools. We also provide exceptional service throughout. Additionally, our dedicated care teams support owners and the local community to help them remain independent. It's retirement, but not as the UK has known it.

As our Receptionist, you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer-focused and involves regular, diverse communication with colleagues and owners.

The focus is on delivering warm and friendly service and setting a great example for our empathetic and efficient team. You will also have the opportunity to be involved in creating and running regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handling business enquiries courteously and friendly.
• Ability to effectively manage and help resolve complaints or issues.
• Ability to delegate duties to junior colleagues and support their development.
• Awareness of all planned events and the ability to advise others.
• Good knowledge of the local area and offsite facilities.
• Hands-on approach and flexibility with daily duties and shift patterns.
• Punctuality and team spirit.
• Warm, professional, and empathetic demeanor.

In Return You Will Receive

• Work-life balance
• Competitive salary
• Company pension scheme with a 5% contribution
• 28 days holiday including bank holidays
• 50% discount on food and drinks at all our restaurants nationwide
• Guest suites at staff rates across our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal for discounts at major retailers
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and more

Audley Group is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or Veteran status. See also ‘DE&I policy/statement’.