Receptionist

Athena Care Homes (UK) Ltd; King's Lynn; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Fully comprehensive induction

Competitive salary + bank holiday enhh

28 days holiday per year

Blue Light Card access

Refer a friend scheme

Job summary

Athena Care Homes is seeking a Receptionist for Amberley Hall Care Home in King's Lynn. You will be the first point of contact for enquiries, handling face-to-face and telephone interactions while presenting a friendly, professional image of the home.

The role involves supporting with administrative tasks, managing post for residents, and participating in a rota-based 15-hour week schedule. Training and a competitive salary apply, with benefits as listed.

Qualifications

• Experience in a receptionist role is essential.
• Care home experience is advantageous.
• Excellent written, verbal and non-verbal communication skills.
• Proficient with Microsoft Office applications (Word, Outlook, Excel, PowerPoint).

Responsibilities

• Answer incoming telephone calls in a timely, professional manner.
• Assist with administrative tasks including emails, copying, faxing and taking notes.
• Ensure residents receive their post and prepare outgoing post daily.
• Perform additional duties as assigned by the Home Admin Manager.

Skills

Receptionist experience

Care home experience (advantage)

Communication skills

MS Office proficiency

Job description

As a Receptionist at Amberley Hall Care Home, you will be the first point of contact for all enquiries, face to face or via the telephone to the Home.

About Amberley Hall Care Home

Award-winning Amberley Hall is one of the top residential care homes in Kings Lynn. At Amberley Hall we pride ourselves on our beautiful, extensive gardens filled with pear trees, our state-of-the-art cinema and our hair and beauty salon.

All of our team at the purpose-built, 106-bedroom care home are ready to welcome residents with their compassionate and caring attitudes.

About The Role

Reporting to the Home Admin Manager, the Receptionist will ensure that the overall presentation of the reception provides a friendly, welcoming and professional image of the home so that all visitors to the home feel welcomed.

Salary

£12.71 per hour.

Shift Pattern

15 hours per week, worked on a rota basis from Monday to Sunday.

Home Location

Baldock Drive, King's Lynn, England, PE30 3DQ.

Key Duties & Responsibilities

• Answering incoming telephone calls and ensuring that all enquiries are dealt with in a timely and professional manner.
• Assisting with a variety of administrative tasks including, responding to emails, copying, faxing and taking notes.
• Ensure that residents receive their post and prepare all outgoing post on a daily basis.
• Any additional duties as assigned by the Home Admin Manager.

Training, Skills & Experience Required

• Experience working within a receptionist position is essential.
• Working within a care home environment is highly advantageous.
• Excellent written, non-verbal and verbal communication skills.
• Good working knowledge of and competence in Microsoft Office applications and Windows based operating environments – Word, Outlook, Excel, PowerPoint, Explorer.

What We Can Offer

• Fully comprehensive induction.
• Competitive salary, plus enhancements on bank holidays.
• 28 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
• Refer a friend scheme.

About Athena

Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

We want to be the first choice for high quality residential, nursing and dementia care, leaving a positive legacy within our communities.

Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care.

We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.