Receptionist

We Manage Jobs(WMJobs); Kidderminster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local government organization is seeking a receptionist to provide cover for the full-time position at Wyre Forest House. The role involves handling visitors and taking payments on behalf of the Council. Ideal candidates should have a good understanding of administrative processes and experience in customer service. Flexibility is required, with an annual commitment of 300 hours. This role offers an opportunity to work in an engaging environment supporting the community.

Qualifications

• Experience of working with the public, preferably in a customer service environment.
• Experience in dealing with the public in difficult circumstances.

Responsibilities

• Handle visitors at Wyre Forest House.
• Take payments and issue receipts.
• Undertake administrative duties during quiet periods.

Skills

Good understanding of administrative processes

Proven experience in customer service

Demonstrable competency in using ICT systems

Proven cash handling skills

Education

GCSE English Language and Mathematics or equivalent

NVQ level 3 in customer service or equivalent

Job description

The Facilities and Asset Management team delivers front line customer services for the Council. We are looking for a receptionist to provide cover for the full-time receptionist at Wyre Forest House, as and when required. The post involves the handling of all visitors to Wyre Forest House to assist in their purpose for the visit. You will be trained for taking payments and issuing receipts on behalf of all Council Directorates and will also be required to undertake appropriate administrative duties during quiet periods of visitor demands.

You will require:

• Good understanding of administrative processes
• GCSE English Language and Mathematics or equivalent
• Proven experience of working with the public preferably in a customer service environment, either face to face or by phone
• Experienced in dealing with the public in difficult circumstances
• Demonstrable competency in using ICT systems and multiple databases to access and provide accurate information
• Proven cash handling skills

An NVQ level 3 in customer service or equivalent would be advantageous.

This position is for 300 hours per annum, flexibility will be required to provide cover as and when required, between the hours of 9am-5pm Monday-Friday.

We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills, and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

The closing date for applications is 21st August 2025, but we reserve the right to close applications early if we receive a high volume of suitable applications.

Wyre Forest District Council is an equal opportunities employer

Attached documents
Receptionist Role Profile Annualised Hours.pdf