Receptionist

Clyde Munro Dental Group; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Inverness is seeking a full-time Receptionist. The role involves providing exceptional patient care, managing appointments, and ensuring a welcoming environment. Applicants should have relevant customer service experience and a commitment to high-quality care. Competitive pay, career progression opportunities, and various employee benefits are offered.

Benefits

Competitive pay scale

Career progression opportunities

Recommend a friend bonus

Company paid GDC fee

Professional Development

Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Enhanced family friendly policies

'You Days' for personal events

Birthday day off

Qualifications

• Proven track record in a customer/patient focused reception environment is required.
• Relevant experience gained in a general practice environment is desirable.
• Willing to demonstrate the highest levels of patient care.

Responsibilities

• Provide a professional reception service and ensure excellent patient care.
• Maximise the use of internal system to maintain accurate patient records.
• Manage the appointment book for all clinicians to ensure surgery utilisation.

Skills

Customer service orientation

Communication skills

Teamwork

Initiative

Tools

Software of Excellence

Job description

Join our Team!

We are excited to be recruiting a full time Receptionistto join our team at our Torwood Practice in Inverness.

Torwood Dental Practice is located less than ten minutes from Inverness train station. We offer a wide range of dental treatments from routine check-ups to veneers, teeth whitening, composite bonding and extractions.

Your Role

You will be responsible for providing a professional reception service and ensuring excellent patient care in line with our practice values. In addition, you will play an important role in ensuring compliance with all health and safety guidance.

Other duties include –

• Creating a welcoming environment for patients that sets them at ease from the outset
• Maximising the use of the internal system (Software of Excellence) to ensure accurate patient records are maintained
• Answering the telephone, making appointments and collecting patient charges

• Maintaining practice reception cleanliness standards to ensure the patient has confidence in the quality of the care they will receive
  
• Managing the appointment book for all clinicians to ensure surgery utilisation and clinician productivity while meeting patient appointment needs

About You

• Relevant experience gained in a general practice environment is desirable
  
• Proven track record in a customer/patient focused reception environment is required
• Willing to demonstrate the highest levels of patient care
• The ability to work on own initiative as well as part of a team
• Enthusiastic, with an appetite to learn and develop new skills

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale

• Career progression opportunities within the group

• Recommend a friend bonus

• Company paid GDC fee

• Professional Development – access to online training and educational assistance

• Wellbeing initiatives

• Cycle to work scheme

• Employee Assistance Programme

• Enhanced family friendly policies

• ‘You Days’ - a day off for moving house or getting married
  
• Birthday day off

Torwood Dental Practice– Part of Clyde Munro Group

Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.

We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.