Receptionist

Lochardil; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality venue in Scotland is seeking a dedicated Receptionist to join its team. This full-time role involves welcoming guests, managing reservations, and ensuring exceptional customer service. The ideal candidate should have previous hospitality experience, excellent communication skills, and a warm personality. Flexibility to work evenings and weekends is necessary. Join us and be part of a dynamic team creating memorable guest experiences.

Benefits

Salary of £12.60 per hour

Discounts on accommodation, food, and beverages

Opportunities for professional development

Employee discount platform

Refer a Friend incentive scheme

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Manage reservations and provide exceptional customer service.
• Work flexible hours including evenings and weekends.

Skills

Previous experience in hospitality

Excellent communication skills

Warm and welcoming personality

Organisational abilities

Proficiency with hotel management software

Ability to multitask

Professional appearance

Tools

Microsoft Office

Job description

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Lochardil House is now part of the Highland Coast Hotels collection; nestled in the picturesque landscape of Inverness, it is a stunning example of Scottish architecture and heritage. This historic mansion, dating back to the 19th century, exudes charm and character at every turn. Surrounded by lush gardens and rolling hills, Lochardil House offers a serene and elegant setting for various events and gatherings. Its rich history, coupled with modern amenities and impeccable service, makes it the ideal venue for weddings, corporate retreats, and special occasions. Whether exploring the estate's manicured grounds or relaxing in its luxurious interiors, Lochardil House promises an unforgettable experience steeped in tradition and beauty. We are offering a unique opportunity to join our brand new team to showcase your passion for Highland hospitality and be part of creating memorable moments in this timeless Scottish gem.

The Position

We are seeking a friendly and professional Receptionist to join our team
on a full-time basis. The role involves welcoming guests, handling check-ins
and check-outs, managing reservations, and providing exceptional customer
service. You will be the first point of contact for our guests, ensuring their
stay is comfortable and enjoyable. The position requires flexibility to work
some evenings and weekends, ensuring we provide outstanding service at all
times.

The Person

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests.This can only happen with a strong team that shares our Vision.

The ideal candidate
will have:

·
Previous
experience in a similar role within the hospitality industry

·
Excellent
communication and interpersonal skills

·
A warm
and welcoming personality

·
Strong
organisational abilities and attention to detail

·
Proficiency
with hotel management software and Microsoft Office

·
The
ability to multitask and handle busy periods with ease

·
A
professional appearance and demeanor

·
Flexibility
to work evenings and weekends as required

The Package

Salary £12.60 per hour + service charge + tips + company benefits inc:

Discount for you and your family and friends on accommodation, food and beverages
Opportunities for professional development and growth within the company
EyeMed
Cycle Scheme
Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
Employee Assistance Programme
Refer a Friend incentive scheme

If you are passionate about the hospitality industry and have the skills
and experience to thrive in this role, we would love to hear from you. Join us at Highland Coast Hotels and be part of a team dedicated to creating exceptional
guest experiences.

Highland Coast Hotels is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for all employees.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more athighlandcoasthotels.com.