Receptionist

Anglian Country Inns; Hitchin; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family-run hospitality business is seeking part-time staff to enhance guest experiences at their award-winning establishments. The role involves managing reservations, welcoming guests, and ensuring a high standard of service. Join a friendly team that values communication and customer satisfaction, with perks including discounts and tips.

Benefits

Generous discount across all ACI sites on food and drink

Great share of tips and tronc

Staff meals on shift

Cycle scheme - Money off a bike

‘Live your life’, charity day off each year

Wine at cost

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Ability to work flexibly including weekends.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Manage online and phone reservations effectively.
• Perform check-in and check-out tasks.
• Welcome guests and assign rooms.

Skills

Communication

Problem Solving

Customer Service

Job description

Who are you?

You find welcoming people, solving problems, staying cool calm and collected and generally conversing with people a breeze! This role requires just that, from the first greeting to the, 'hope to see you again soon' departure, you understand hospitality and above all, how to make people happy.

You are looking for a part-time position and can work flexi hours (including weekends)

What's the role?

• Answering phones and managing online and phone reservations
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Liaise with our housekeeping staff to ensure cleaning of arrival rooms and stayovers
• Be knowledgeable of and able to upsell additional facilities and services
• Maintain updated records of bookings and payments
• Being a great communicator
• Living the ACI mission and values every day, being a role model for others

What's in it for you?

• Generous discount across all ACI sites on both food and drink
• Great share of tips and tronc
• Staff meals on shift
• Cycle scheme - Money off a bike
• ‘Live your life’, charity day off each year
• Wine at cost

Anglian Country Inns

Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!

• If you think you have the relevant experience and want to join our friendly family please don’t delay and apply today