Receptionist

HC-One Ltd.; Hindley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced DBS/PVG

Free uniform

Pension scheme

28 days annual leave

Life assurance

Wagestream

Learning & development

GP online access

Colleague discounts

Employee Assistance Programme

Refer a friend bonus

Job summary

HC-One Ltd. is seeking a friendly Receptionist to be the welcoming face of our HC-One Care Home. You will greet visitors, handle enquiries, and provide face-to-face and telephone support to residents, families, and professionals.

You’ll assist the Home Manager and Administrator with clerical duties, filing, and meeting deadlines, using initiative and working independently when needed. Training is provided, with a strong emphasis on care and community.

Qualifications

• Experience as a receptionist delivering friendly customer service.
• Professional telephone manner and face-to-face communication.
• Ability to manage enquiries and provide accurate information.

Responsibilities

• Greet visitors and be the first point of contact for HC-One Care Home.
• Handle enquiries by phone and in person, providing clear, helpful advice.
• Support Home Manager and Administrator with clerical tasks and filing, meeting deadlines.

Skills

Receptionist experience

Customer service

Telephone manner

Job description

About the role

As a Receptionistyou will be the friendly face of the HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community.You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.

When joining HC-One you will support the Home Manager and Administrator in clerical duties, maintaining accurate filing whilst working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.

About The Company

We’ll provide full training, so it’s a great opportunity to learn something new. In return,you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Free uniform
• Hourly rate is subject to experience and qualifications
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

About You

HC-One are looking for someonewho has worked as a receptionist before and so understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.