Receptionist

Jll; Hilton; On-site; GBP 12,000 - 18,000; Part time

Job summary

JLL is seeking a part-time Receptionist to join our site-based Facilities Management team at Hilton. You will be the first point of contact for staff, contractors and visitors, welcoming them and directing check-ins, while maintaining confidentiality and high standards of service.

Key duties include answering the phone, data entry for guests, taxi bookings, keeping the reception area tidy and supporting other reception staff as needed. You will work in a fast-paced, customer‑facing environment.

Qualifications

• Front of house management experience preferred.
• Excellent communication and customer service skills required.
• Ability to manage data entry and maintain confidentiality.
• Strong attention to detail and organisational skills.

Responsibilities

• Meet and greet staff, contractors and visitors in a warm, professional manner.
• Answer the telephone and direct calls internally.
• Record guest/contractor attendance and maintain data entry records.
• Support Facilities Manager with general reception tasks and cover for others.

Skills

Front of House

Customer Service

Data Entry

Confidentiality

Multitasking

Communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual with front of house management experience, looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion. What this job involves

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Record and enter data for guests / contractors attending site
• General tasks as assigned by Facilities Manager

• Managing people signing in, and giving out security passes.
• Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness.
• Maintaining the Security and Health & Safety expectations of JLL and the client.
• Be able to complete the required training of JLL and the client.
• Taxi bookings
• Keep the reception area tidy at all times
• Professional and bubbly attitude and appearance

Client and Customer Satisfaction:

• Service Quality and Delivery - did we deliver what we promised on time with minimal impact on business continuity
• Good communication - responsive to the requirements and changes
• Deliver 'best in class' Customer Service and Satisfaction.
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Facilities Manager, consult on key decisions and advise of incidents, escalation and complaints

Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint

• Ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• A demonstrable understanding of the FM operation and management of a range of services.
• Flexibility may be required within your working hours to accommodate the operation.

• Excellent communication with other employees and visitors.
• Must be reliable and committed to the role.
• Be able to multitask and work under pressure in a fast paced environment.
• Be able to work well both within a team and independently

The role is part time - shift hours will be 12:30 to 17:00pm.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Every day is different, and in all these activities, we'd encourage you to show your ingenuity. Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition. We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood. JLL Ltd is a Living Wage accredited business, as we believe a fair day's work deserves a fair days pay. To find out more about our Living Wage accreditation please go here http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.