Receptionist

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A luxury hotel in Hexham seeks a customer service professional to be the first point of contact for guests. You will greet guests, assign rooms, and address inquiries or complaints, ensuring satisfaction throughout their stay. The ideal candidate has experience in a customer-facing role and possesses strong time management and organizational skills.

Benefits

Free health club membership

Various discounts across hotels

Training support and development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in a customer-facing role.
• Ability to work under pressure and multi-task.

Responsibilities

• Greet guests and make a first impression.
• Assign rooms and handle payments.
• Manage guest inquiries and complaints.

Skills

Customer service proficiency

Conflict resolution

Time management

Organizational skills

Job description

Social network you want to login/join with:

Do you thrive on delivering
outstanding customer service?

Are you a natural people
person?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies, and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development opportunities
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You will be the first
impression a guest will have upon arriving at the
hotel, you’ll greet guests, assign rooms,
take payments, and handle general administrative
duties. Ensure all guest inquiries/complaints are dealt with in a
friendly and professional manner, always ensuring guest
satisfaction throughout their stay.

Is this the role for
me?

Passion for customer
service
Experience in a customer facing
role
Conflict resolution
experience
Ability to work under
pressure and multi-task
Strong time management and
organizational skills

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4-star, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant, and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud
to be a Disability Confident employer and we are committed to
diversity, inclusion, and equal opportunities for all. We believe
everyone should be treated equally, so if you require any reasonable
adjustments during any stage of the recruitment process, please do not hesitate to
let us know so we can make the necessary changes.

The QHotels Collection proudly
supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.