Receptionist

Audley Group; Henley-on-Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Customer Services Assistant to provide exceptional service to owners and guests. This role involves a variety of tasks, including reception duties, guest engagement, and maintaining high service standards in their bistro. Ideal candidates will have a proactive approach, strong communication skills, and a warm demeanor. The company offers competitive pay, excellent training, work-life balance, and a range of employee benefits.

Benefits

Work-life balance

28 days holiday including bank holidays

50% discount on food and drinks

Healthcare Cash Plan Scheme

Excellent training and development opportunities

Free uniform

Qualifications

• Experience in reception or customer-facing roles.
• Previous hospitality experience and cash handling preferred.
• Excellent communication and relationship-building skills.

Responsibilities

• Welcome owners and guests to the bistro and ensure excellent service.
• Answer calls, advise on the menu, and prepare coffee.
• Monitor stock levels and maintain cleanliness throughout the premises.

Skills

Communication

Customer service

Organizational skills

Job description

The Role

We develop and operate villages with the wow factor that enhance the lives of our owners, their families, and friends. We offer stylish apartments and houses with top facilities, including bistros, bars, and health clubs. As a growing luxury brand, we invest heavily in our people's training and development, making this a great place to build your skills, take on varied roles, and advance your hospitality career quickly.

As our Customer Services Assistant, you will ensure that Audley Owners and External Customers receive the highest quality service and experience. You will be the friendly face welcoming owners and guests to our bistro, providing warm service and ensuring a seamless experience.

Your responsibilities include answering calls at reception, seating guests, advising on the menu, preparing coffee, promoting the village and health club, assisting with guest suites, responding to owner inquiries, monitoring stock levels, setting up for events, and maintaining cleanliness throughout the premises.

The Ideal Candidate:

• Experience in reception or customer-facing roles
• Previous hospitality experience and cash handling (preferable)
• A proactive 'can do' attitude and organized approach
• Excellent communication and relationship-building skills
• Self-motivated with a focus on standards and sales opportunities
• Flexible and hands-on approach to duties and shifts
• Warm, professional, and empathetic demeanor
• Smart appearance and good timekeeping
• Attention to detail and ability to work under pressure
• Compassionate and caring attitude

In Return, You Will Receive:

• Work-life balance
• Competitive salary
• Company pension scheme with 5% contribution
• 28 days holiday (including bank holidays)
• 50% discount on food and drinks nationwide
• Guest suites at staff rates at our luxury villages
• Excellent training and development opportunities
• Free access to our employee discount portal
• Healthcare Cash Plan Scheme
• Referral bonus scheme
• Free uniform and more

Audley Group is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace.