Receptionist

Integrated Care System; Hastings; On-site; GBP 24,000 - 28,000; Full time

Job summary

An innovative healthcare organization is seeking both part-time and full-time Receptionists to join our expanding team. Candidates will provide excellent customer service to patients, support the practice team, and work effectively in a fast-paced environment. We offer competitive salaries and opportunities for professional development as part of the NHS.

Benefits

Opportunities for staff development

NHS Pension scheme

Qualifications

• Minimum GCSE Level C in English or equivalent required.
• Experience working with the general public essential.
• Knowledge of general office procedures and IT systems is important.

Responsibilities

• Assist and direct patients to appropriate services or professionals.
• Provide general assistance to the practice team and create a positive image.
• Maintain confidentiality while managing multiple tasks.

Skills

Customer Service

Communication Skills

Organisational Skills

Teamwork

IT Proficiency

Education

GCSE Level C in English or equivalent

Tools

Word

Excel

Job description

Job Title: Receptionist (Part-time and Full-time)

• Provide excellent customer service face-to-face and over the telephone.
• Be part of a rapidly growing organisation.
• Thrive in a busy working environment.

If this sounds like you, we would love to hear from you!

HRH is currently recruiting for both part-time and full-time receptionists to join our dynamic and evolving organisation.

Hastings & Rother Healthcare is an innovative organisation that continues to expand. We offer an exciting opportunity for candidates to showcase their skills as a Receptionist in General Practice.

Full-time role: 37.5 hours, 4 days per week.

Main Duties

Our reception roles are varied and interesting. Applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate will enjoy working in a fast-paced environment and will provide excellent customer service, compassion, and support to our patients. Strong communication and teamwork skills are essential. If you are looking for a new challenge and want to be part of our expanding team, we would love to hear from you.

About Us

Hastings & Rother Healthcare (HRH) comprises three GP practices within Hastings and St Leonards. We are a rapidly expanding organisation, currently serving the largest patient population in the area.

We offer full and part-time hours in an enjoyable working environment, opportunities for staff development, and the chance to join the NHS Pension scheme.

Interview date: 24th July 2025

Previous applicants need not apply. We reserve the right to close this advertisement early if we receive a high volume of applications.

HRH monitors the use of AI during the recruitment process. If it is apparent that AI has been used to complete your application, you may be asked about this prior to shortlisting to determine if your application should progress.

Job Responsibilities

Purpose of the role: To assist and direct patients in accessing the appropriate service or healthcare professional courteously and efficiently. To provide general assistance to the practice team and project a positive, friendly image to patients and visitors, either in person or via telephone. Please refer to the full job description via the provided link.

Person Specification

Experience

• Minimum GCSE Level C in English or equivalent.
• Experience working with the general public.
• Knowledge of general office procedures.
• IT proficiency, including Word, Excel, and data entry.
• Good interpersonal skills and flexibility to work as part of a team.
• Ability to respond to requests for assistance while maintaining confidentiality.
• Good organisational skills.
• Calm demeanor when communicating with difficult individuals, in person or on the phone.
• Effective verbal and written communication skills.
• Flexibility to meet the demands of the role.
• Ability to work effectively within a team.
• Maintain confidentiality at all times.
• Commitment to equal opportunity and diversity principles.
• Ability to manage and prioritise multiple tasks.
• Attention to accuracy when handling patient records.
• Methodical working approach and meeting deadlines.
• Ability to work under pressure with clear systems to prioritise workload.
• Proactive, with initiative to complete tasks and projects.
• Experience of General Practice and knowledge of EMIS Web.

Qualifications

• Minimum GCSE Level C in English or equivalent.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.

Salary: £24,441 to £27,961 per year. HRH generally appoints at the bottom of the salary scale.