Receptionist

Roka - Mayfair; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

ROKA Mayfair is seeking an enthusiastic Receptionist to join our vibrant front-of-house team. You will embody hospitality, ensure every guest enjoys a warm welcome from arrival, and uphold our high standards in a fast-paced, premium dining environment.

Bring a genuine love for hospitality, proven receptionist experience in premium settings, and a collaborative, guest-focused mindset to inspire your team and deliver an unforgettable experience across our five brands.

Qualifications

• Proven experience as a Receptionist in a premium, high-volume restaurant environment.
• Genuine love for hospitality and creating memorable guest experiences.
• Collaborative team player with a warm, customer-focused approach.

Responsibilities

• Greet guests warmly and manage entrance flow to ensure a smooth welcome.
• Coordinate with front-of-house and kitchen teams to optimize guest experience.
• Assist with reservations, bookings, and guest inquiries to maintain seamless service.

Skills

Hospitality

Guest service

Communication

Job description

About the Role

We are seeking an enthusiastic Receptionist to join our vibrant team at ROKA Mayfair. As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Receptionists are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our I deal Receptionist

You’ll embody our values and bring:

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Receptionist in a premium, high-volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• A warm, customer-focused approach, with the ability to create memorable moments for every guest

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job – it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.