Receptionist

Finastra; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangements

Flexible vacation policy

Health initiatives

Pension plan

Volunteer time off

Job summary

Finastra is seeking a friendly and professional Receptionist to welcome employees, clients and visitors, manage the front desk, calls and inquiries, and coordinate meeting rooms and events. You’ll support day-to-day workplace services, handle post and supplies, and assist the Workplace team while upholding confidentiality and security standards.

With a focus on exceptional customer service, you’ll contribute to a welcoming office environment, support hybrid working arrangements, and help

Qualifications

• Experience in reception, front-of-house, hospitality, customer service or office support.
• Excellent communication and interpersonal skills, with a friendly, confident and professional manner.
• Strong customer service skills and the ability to build positive relationships with employees, visitors and vendors.

Responsibilities

• Act as first point of contact for employees, clients, visitors and vendors.
• Welcome visitors, confirm appointments, notify hosts and provide information about the office and facilities.
• Manage the reception desk, answer calls, direct requests to the right person or team.
• Issue visitor passes and support access and security procedures.
• Coordinate meeting room bookings and prepare rooms for meetings, events and visiting teams.
• Provide general administrative support to the Workplace team as required.

Skills

Reception experience

Hospitality

Customer service

Office support

Outlook/Teams

Tools

Room booking tools

Visitor management

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

The Receptionist provides a professional, warm and engaging welcome to employees, clients, visitors and vendors. The role manages the reception area and supports the smooth operation of daily workplace services, helping to maintain a safe, organised and welcoming environment.

Key Responsibilities

• Front of House - Act as the first point of contact for employees, clients, visitors and vendors, creating a positive and professional first impression.
• Welcome visitors, confirm appointments, notify hosts and provide clear information about the office and its facilities.
• Manage the reception desk, answer incoming calls and enquiries, and direct requests to the appropriate person or team.
• Issue visitor passes and support local access and security procedures, ensuring visitor records are accurate and up to date.
• Maintain the appearance and presentation of the reception area, meeting rooms and shared spaces.
• Provide appropriate assistance to employees and visitors, responding calmly and professionally to day‑to‑day enquiries.
• Meeting Rooms, Events and Hospitality - Coordinate meeting room bookings and prepare rooms for meetings, interviews, events and visiting teams.
• Arrange refreshments and catering, ensuring rooms are presented correctly and cleared after use.
• Monitor meeting room standards and report equipment, maintenance or cleaning issues promptly.
• Support workplace events, employee activities and hospitality requirements when needed.
• Workplace and Administrative Support - Receive, sort and distribute post, deliveries and courier items, maintaining records where required.
• Monitor reception, stationery and pantry supplies, and raise requests or orders when stock needs replenishing.
• Log workplace issues and follow up with the relevant workplace, facilities or building teams.
• Liaise with local vendors, contractors, couriers and building management in a professional manner.
• Maintain accurate reception and workplace records, handling sensitive information with confidentiality.
• Provide general administrative support to the Workplace team as required.
• Safety, Security and Workplace Standards - Follow local health and safety, security and emergency procedures at all times.
• Report building, safety, security or compliance concerns promptly to the appropriate team.
• Support visitor management and on‑site incident procedures, including evacuations and other emergency arrangements.

Knowledge, Skills & Experience

• Experience in reception, front‑of‑house, hospitality, customer service or office support.
• Excellent communication and interpersonal skills, with a friendly, confident and professional manner.
• Strong customer service skills and the ability to build positive relationships with employees, visitors and vendors.
• Ability to remain calm, organised and helpful while managing competing priorities.
• Good attention to detail and a practical, hands‑on approach to problem solving.
• Confidence using Microsoft Outlook, Teams and standard office systems; experience with room‑booking or visitor‑management tools is beneficial.
• Ability to handle sensitive information with discretion and professionalism.

Benefits

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
• *Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth. With us, you can grow, innovate, and make a real impact.

At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture. At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.

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