Receptionist

The NoMad Hotel London; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Refer a Friend scheme

Employee discount in F&B outlets

Pension scheme

Complimentary meals and drinks on duty

Training & progression opportunities

Paid breaks & annual leave

Work-life balance

Your birthday off (paid) after oneyear

Hotel discount

Private health care

Wagestream

Breakfast included (Experience Stay)

Sick leave (5 days/12 months)

Additional holiday

Job summary

The NoMad Hotel London is seeking a warm, welcoming and professional front desk receptionist to be the first point of contact for guests, ensuring a smooth check-in and providing useful information.

You will handle guest requests, upsell where appropriate, answer calls and emails, coordinate with departments, and maintain accurate guest records in the PMS. The role offers a comprehensive benefits package and opportunities for growth within a renowned London hotel.

Qualifications

• Warm, welcoming and professional front desk receptionist as described in the role intro.

Responsibilities

• Creating a warm and welcoming first impression on check in, handling credit card transactions and assisting to guest requests
• Handle guest interactions and complaints in a polite, engaging and empathetic manner
• Answering all telephones promptly and efficiently
• Ensure that the standards of the department meet and exceed the quality standards set
• Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks
• Coordinate with other departments to ensure guests’ special requests and preferences are met
• Answer calls/emails and communicate to relevant departments accordingly
• Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities
• Proactively identify opportunities to upsell room categories, packages, and additional services.
• Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests
• Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management
• Verify rooms charges and process payments
• Act promptly and appropriately in case of emergencies or security concerns
• Proactively seek guest comments and feedback.
• Maintain and accurately update guest records in PMS
• Assist Front Office Supervisor/Management with hotel related duties
• Adhere to task list and responsibilities communicated by management.

Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

About The Role
We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first points of contact in the hotel, providing a smooth check in and useful information to all guests.

EXPECTATIONS

The Receptionist Is Expected To

• Be professional at all the times
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values and bringing them to life through every interaction.

Main Duties & Responsibilities

• Creating a warm and welcoming first impression on check in, handling credit card transactions and assisting to guest requests
• Handle guest interactions and complaints in a polite, engaging and empathetic manner
• Answering all telephones promptly and efficiently
• Ensure that the standards of the department meet and exceed the quality standards set
• Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks
• Coordinate with other departments to ensure guests’ special requests and preferences are met
• Answer calls/emails and communicate to relevant departments accordingly
• Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities
• Proactively identify opportunities to upsell room categories, packages, and additional services.
• Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests
• Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management
• Verify rooms charges and process payments
• Act promptly and appropriately in case of emergencies or security concerns
• Proactively seek guest comments and feedback.
• Maintain and accurately update guest records in PMS
• Assist Front Office Supervisor/Management with hotel related duties
• Adhere to task list and responsibilities communicated by management.

What We Offer

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Wagestream
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.