Receptionist

Catchwork; Greater London; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Duncan Lewis Solicitors (Ltd) is seeking an Administrative Assistant/Receptionist for our City office (Fenchurch St). You will be the first point of contact for clients, visitors and callers, delivering excellent service and supporting the administrative team.

The role is full-time, office-based, Monday to Friday, with responsibilities including post handling, document management and meeting room coordination across London offices.

Qualifications

• Experience in front of house, reception or admin support roles preferred.
• Excellent communication, both written and verbal.
• Strong organizational skills and ability to multi-task.
• Ability to work discreetly and maintain confidentiality.

Responsibilities

• Greet clients and visitors professionally and politely.
• Maintain reception area and meeting rooms, ensuring tidiness and presentation.
• Handle day-to-day post, scanning, copying, filing, and data processing.
• Arrange internal couriering across London offices and manage mail workflow.
• Support fee earners with administrative tasks and document handling.
• Assist with induction sessions, training setup, and refreshments.
• Ensure health, safety and security protocols are followed.

Skills

Front of House

Reception

Administrative Support

Communication

Organization

Discretion

Teamwork

Initiative

IT Skills

Tools

Databases

Spreadsheet Software

Job description

Duncan Lewis Solicitors (Ltd) : Regulated by the Solicitor’s Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - “a diligent and professional team that is prepared to go the extra mile for its clients”. A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos.

Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security.

About the role : We are seeking an Administrative Assistant/Receptionist to be part of the Administrative team based at our Company’s City office (Fenchurch St). As the first point of contact for the company, the Administrative Assistant/Receptionist plays a crucial role in providing excellent customer service and administrative support to our Fee Earners, Support Teams and Management Board. The successful applicant will also be required to have ability for patience and understanding for clients who may have a language barrier.

This role is a full-time office based role (Monday to Friday).

Main Responsibilities of the Role :

• Ensure that all clients and visitors at reception and telephone callers to the office are greeted professionally and politely.
• Organising, and maintaining the reception area and office meeting rooms to ensure it is tidy and presentable.
• Work part of an Administrative / Post Team that is responsible for the day to day handling of the Company’s incoming post, outgoing post and central retention of its Original Documents in accordance with Company Paperless Policy & Procedures.
• Undertaking daily tasks such as collection of incoming post/DX, post opening, sorting, scanning, photocopying, filing of documents, digital data processing and arranging the internal couriering of documents across the Company’s London offices.
• Assist with the preparation of outgoing mail/DX for dispatch and franking of mail, to include completing the necessary documentation, and ensuring that they are ready for collection at the designated time and location.
• Maintaining and issuing paper, toner and office kitchen supplies/stock to the appropriate departments/locations on daily or weekly basis and keeping accurate stock records to ensure timely orders are made.
• To provide administrative assistance to Company fee earners in relation to administrative tasks, incoming/outgoing post and retention/retrieval of Original Documents being held on their behalf.
• Actively participate in training and development opportunities to deliver an effective service.
• Administratively assist with the set-up and pack-down of meeting rooms for training/induction sessions, conference meetings.
• Provide administrative support for the Company’s monthly 2-day induction programme for new joiners; including - ordering and display of refreshments and lunch.
• To be able to work an early shift at least twice a month (0830-1630) to assist with induction set-up where required.
• Maintaining a high standard of security in respect of client data and confidentiality
• Provide effective cover and undertake all administrative assistant duties where required to do so.
• Ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons. Adhere to all security protocols within authority buildings and grounds.
• Assist with any other administrative duties as reasonably required by Supervisor and/or Management Board.

Key Skills Required :

• Previous experience in a front of house, reception or admin support role would be highly preferred
• Excellent communication skills, both written and verbal.
• Excellent organisation (able to multi-task) and interpersonal skills with the ability to communicate with people at all levels.
• Ability to work discreetly and have a positive, can-do attitude
• Ability to work well in a fast paced and busy office environment, and remain calm under pressure
• Ability to work as part of a team
• Self-motivated to work on initiative and tight deadlines
• Excellent IT skills with good ability to process information and digital data processing using relevant software (Databases, spreadsheet packages etc.)