Receptionist

Middle Eight; Greater London; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Service charge

28 days holiday

Free meals on duty

Uniform dry cleaning

Staff hotel rates

Zusammenfassung

Middle Eight in London seeks a friendly and professional Receptionist to greet guests, manage check-ins and ensure personalised, five-star service. You’ll build genuine connections, anticipate needs, handle reservations and payments, and coordinate VIP arrivals with poise in a fast-paced luxury hotel setting.

Ideal candidates are outgoing, detail-oriented and able to maintain high standards. Right to work in the UK is required; experience in luxury hospitality is valuable but personality and

Qualifikationen

• Friendly, outgoing and confident in social interactions.
• Ability to manage busy reception with composure.
• Excellent verbal and written communication.
• Experience in five-star or luxury hotel is advantageous.

Aufgaben

• Welcome guests and manage smooth, personalised check-ins and check-outs.
• Build genuine relationships, anticipate guest needs and create memorable experiences.
• Handle reservations, payments, guest requests and daily Reception administration accurately.
• Coordinate VIP arrivals, special requests and guest preferences.
• Resolve guest concerns professionally, involving management when needed.
• Communicate effectively with colleagues and ensure clear shift handovers.
• Maintain guest confidentiality, safety and operational standards.

Kenntnisse

Communication skills

People skills

Hospitality mindset

Attention to detail

Hotel systems

Tools

Hotel systems

Jobbeschreibung

Salary: £28,121.60 per annum plus service charge
Job Type: Permanent
Hours: Full-time
Town: London

Middle Eight is a 180-room, five-star luxury lifestyle hotel in Covent Garden, built on the foundations of Kingsway Hall, once a celebrated recording venue.

Inspired by music, our hotel combines thoughtful design, atmospheric spaces and a refreshingly personal approach to luxury.

Our philosophy? Read the room, not the script.

We're confident, welcoming and passionate about creating memorable experiences. And we believe great personalities make all the difference.

GOOD WITH PEOPLE? WE SHOULD TALK.

Some people have a natural way of making others feel welcome. They remember names, make conversation effortless and bring positive energy wherever they go. Even when things get busy, they stay calm, confident and ready with a smile.

At Middle Eight, that's exactly who we're looking for.

We're looking for a Receptionist who loves meeting people, building genuine connections and making five-star service feel personal rather than rehearsed.

WHO WE'D LOVE TO MEET

We're looking for someone who's friendly, outgoing, confident and naturally engaging. Someone who loves meeting people, enjoys discovering new places and brings their own personality to every conversation.

You're curious, quick to smile and comfortable working in a busy environment without losing your composure.

You'll bring:

A warm, approachable personality and excellent communication skills.

Confidence under pressure and strong attention to detail.

A genuine passion for hospitality and creating guest connections.

Team spirit, flexibility and confidence using hotel systems.

Experience in a five-star or luxury lifestyle hotel is an advantage, but your personality, attitude and ability to connect with people matter just as much.

RECOGNITION THAT GOES BEYOND A THANK YOU

At Middle Eight, great work deserves to be recognised.

Alongside your £28,121.60 annual salary and service charge, you'll have opportunities to earn extra rewards:

• Guest upgrades: Earn 10% of qualifying additional revenue from room upgrades and guest enhancements.
• Restaurant recommendations: Earn £1.50 per additional lunch guest and £2 per dinner guest successfully referred.
• Guest reviews: Share a £20 reward for qualifying named five-star reviews.
• Guest preferences: Win £25 as our weekly guest-preference champion.
• Mystery Guest recognition: £20 for a positive name mention or a £100 team reward for a perfect departmental score.
• Monthly awards: £150 for Employee of the Month or Leader of the Month.

WHAT'S IN IT FOR YOU

28 days' holiday, including bank holidays, increasing to 33 days.

Colleague hotel rates across Axiom Hospitality and up to 50% off Food & Beverage.

Free meals on duty and uniform dry cleaning.

Complimentary annual Axiom Xcape stay after your first year.

Wagestream and Employee Assistance Line access.

Discounts on shopping, restaurants and experiences.

Referral bonuses starting at £250 per successful hire.

Training, career progression and length-of-service rewards.

As a Receptionist, you'll be at the heart of the Middle Eight experience, creating warm welcomes, memorable connections and seamless stays.

Working within our Front Office team, you'll combine personality, professionalism and attention to detail to deliver exceptional five-star service.

You'll:

• Welcome guests and manage smooth, personalised check-ins and check-outs.
• Build genuine relationships, anticipate guest needs and create memorable experiences.
• Handle reservations, payments, guest requests and daily Reception administration accurately.
• Coordinate VIP arrivals, special requests and guest preferences.
• Resolve guest concerns professionally, involving management when needed.
• Communicate effectively with colleagues and ensure clear shift handovers.
• Recommend upgrades, hotel experiences and services naturally and confidently.
• Maintain guest confidentiality, safety and operational standards.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.