Receptionist

Integrated Care System; Great Yarmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Great Yarmouth is seeking a receptionist to be the first point of contact for patients. The role requires excellent communication skills and the ability to perform various administrative tasks efficiently. Candidates must have GCSEs including English and Maths, along with experience in a medical setting. This is a full-time position offering an opportunity to work in a dynamic environment.

Qualifications

• Ability to adjust communication style for different audiences.
• Excellent attention to detail for identifying errors.
• Familiarity with medical office practices.

Responsibilities

• Perform general reception duties and high-quality service.
• Process appointment requests from patients through various means.
• Assist patients with inquiries and complete prescriptions.

Skills

Excellent verbal and written communication skills

Attention to detail

Experience in a medical or primary care setting

Computer literate

Education

GCSEs at grade C or equivalent, including English and Maths

NVQ Level 2/3 in Customer Services or Health Care

Tools

GP clinical systems

Job description

We are looking to recruit a receptionist to join our busy GPpractice who will be the first point of contact for patients, contractors, andvisitors as well as carrying out general office management tasks.

Main duties of the job

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

About us

We pride ourselves in offering afriendly, efficient and professional service for approximately 25,000 patientsoperating over 3 sites, two sites are in Gorleston and one in Hopton.

The practicehas a dynamic team of GPs, ANPs, Paramedics, Pharmacists, Pharmacy Technicians,Practice Nurses, HCA's, Phlebotomist, a Managerial team and administrativesupport staff.

We are activemembers of the Gorleston Primary Care Network.

We are a wellestablished training practice, involved with GP Registrars, Foundation Year 2trainees. Also, an accredited research practice.

We have CQC rating of "Good"

Job responsibilities

You will be responsible for the general reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently and courteouslywith patient enquiries.

Also, have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand professions, as you will be working our clinical and administration teams.

Administration

To have a thorough knowledge ofall Practice procedures.

To work in accordance withwritten protocols.

Processing electronicdocuments.

Pulling/filing notes when necessary andupdate as required.

Reception

Greeting and helping patients with any enquiries.

Handing completed repeat prescriptions to patients and checking names and addresses.

Covering all reception positions within the whole practice as necessary.

Appointments

Process appointment andvisit requests from patients by telephone, online and in person

Computer

Registrations of new patients computer data entry and medicalrecords.

Process patients change of address computer data and medicalrecords

Understand the layoutand significance of Practice boundary.

Process repeat prescriptionrequests in accordance with practice guidelines.

Telephone

Have working knowledgeof telephone system, during and after hours.

Other Tasks

Ensure building security have thorough knowledge ofdoors/windows/alarm. Understand fire drill and panic alarm procedure.

Stock up clinical room.

Make coffee forDoctors/colleagues.

Anyother tasks allocated by senior staff

Attendall training required by the organisation.

Chaperone clinical staffwhen requested

Person Specification

Experience

• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Attention to detail, able to work accurately, identifying errors quickly and easily
• Experience of working in a medical or primary care setting
• Computer literate with an ability to use the required GP clinical systems

Qualifications

• GCSEs at grade C or equivalent (or 4-9), including English and Maths
• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.