Receptionist

Hand Picked Hotels; Gloucester; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Hourly pay £12.75

Service charge share

Inclusive culture

Career development

28 days holiday

Uniform provided

Meals on shift

Onsite parking

Wellbeing support

Pension

Hotel discounts

Awards & events

Job summary

Hand Picked Hotels is seeking a skilled Receptionist for Slaughters Manor House in the Cotswolds. You will welcome guests, manage check-in/out, and deliver personalised service in a luxury setting.

The role is part-time, 24 hours per week across 3 days (including weekends) on a rota, with an hourly rate of £12.75 plus a share of service charge. Experience in front office and Opera desirable; strong computer skills required.

Qualifications

• Experience in front office as a receptionist in a luxury hotel.
• Proficient in hotel reservation systems and Microsoft Office.
• Experience with Opera PMS is highly desirable.

Responsibilities

• Welcome guests and craft personalised experiences.
• Collaborate with Front Office team to deliver standout service.
• Work on a 3-days-in-7 rota, 24 hours per week, including weekends.

Skills

Guest service

Front office experience

Teamwork

Tools

Opera PMS

Microsoft Office

Job description

As a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive. If you're an experienced Receptionist looking to work in a luxury hotel, take the next step in your career with Slaughters Manor House. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You'll bring strong computer skills, confidently navigating hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.
• You will have previous experience working in Front office as a Receptionist in a luxury four or five star hotel. We are currently seeking a knowledgeable and enthusiastic Receptionist at Slaughters Manor House, part of Hand Picked Hotels.

The Slaughters Manor House is renowned for delivering exceptional guest experiences through outstanding hospitality, refined dining, and beautifully personal celebrations. Working here means joining a dedicated team committed to excellence, helping to create memorable stays, destination dining experiences, intimate weddings, and exclusive events in one of the Cotswolds' most distinctive luxury hotels. Set within a stunning 17th-century manor house in the picturesque village of Lower Slaughter, the hotel offers a truly unique and elegant working environment. Home to a 3 AA Rosette restaurant, stylish cocktail bar, individually designed bedrooms, and beautiful grounds beside the River Eye, every day presents the opportunity to create unforgettable moments for our guests. From welcoming couples on a special getaway to delivering exceptional service for exclusive-use celebrations and events, your contribution will play a key role in maintaining the hotel's reputation for excellence. If you're looking for a role where you'll be valued, supported, and part of a passionate team in a stylish and luxurious Cotswolds manor house, The Slaughters Manor House could be the perfect place for you.

What will the role involve?

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 24 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the 'Green Tourism' accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

In this role, you're not just welcoming guests, you are crafting personalised experiences that make them feel at home, relaxed, and truly valued. You'll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service.

This is a part-time role working 3 days out of 7 including weekends on a rota basis, 24 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.

What's in it for you?

• An hourly rate of £12.75, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry‑recognised courses.
• 28 days holiday per year including bank holidays.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.