Receptionist

LGH Hotel Management Ltd; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in the UK seeks a dedicated Receptionist to join their team in Gloucester. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in processes. Candidates should have at least 1 year of hotel reception experience and proficiency in operating hotel reservation systems. This role includes various employee benefits and opportunities for professional development.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience on hotel reception for a minimum of 1 year.

Responsibilities

• Welcome guests with a warm and friendly demeanor.
• Assist guests with queries to enhance their experience.
• Manage incoming calls and provide information to guests.

Skills

Excellent Communication

Multitasking

Tech Savvy

Detail-Oriented

Tools

Opera Reservation System

Job description

Receptionist

Gloucester Robinswood Hotel, Signature Collection By Best Western

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We're looking for an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

What You'll Do:

• Welcome with Warmth: Be the first point of contact for guests, providing a warm and friendly welcome and ensuring a seamless check-in process.
• Assist with Care: Help guests throughout their stay with any queries or requests, making their experience memorable.
• Handle Communications: Manage incoming calls, make reservations, and provide guests with information about the hotel and local area.

Why Join Us:

Be the First Impression: Play a crucial role in creating lasting impressions and exceptional guest experiences.
Dynamic Environment: Thrive in a supportive setting where your contributions are valued.

If you have a passion for hospitality and the desire to deliver exceptional guest experiences, we would love to hear from you! Apply now and be the welcoming face of our hotel.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

• Excellent Communicator: Possess strong written and verbal communication skills.
• Multitasker Extraordinaire: Able to multitask and prioritize effectively in a fast-paced environment.
• Tech-Savvy: Comfortable operating hotel reservation systems and computer literate.
• Experienced on hotel reception for a minimum of 1 year
• Opera knowledge essential - Opera cloud an advantage
• Detail-Oriented: Have a high level of attention to detail and a positive, professional attitude.

Hotel

Just 5 minutes from the M5 and a short taxi ride from Gloucester train station, you’ll find the Gloucester Hotel, part of the Signature Collection By Best Western. Conveniently located between junctions 11A and 12 of the M5, the hotel is only a 5-7 minute drive from the motorway, whether you’re traveling north or south.

The hotel features 95 bedrooms, including 6 family rooms, and meeting rooms for up to 180 delegates. It also has a Civil Ceremony licence and a versatile wedding suite that can accommodate up to 200 guests. Guests can enjoy the health club, which includes a squash court, beauty treatment area, swimming pool, and children’s pool.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.