Receptionist

Circle Health Group Limited – Monthly; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub with discounts

Wellbeing resources and development

Employee recognition programmes

Job summary

Circle Health Group is seeking a Receptionist at the National Enquiry Centre in Glasgow for 37.5 hours per week on a permanent basis. The role requires a warm, professional presence, excellent communication, and the ability to manage front-desk duties with discretion.

You will greet patients and visitors, answer enquiries, provide information and directions, and coordinate with other teams to ensure smooth reception and administrative operations, while maintaining confidentiality.

Qualifications

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong interpersonal, organisational and administrative abilities.
• Ability to prioritise workload and meet deadlines in a busy environment.
• Proficiency in IT systems and Outlook, Word, Excel and Teams.
• Ability to exercise discretion and maintain confidentiality.
• Calm, professional demeanour under pressure.

Responsibilities

• Greet patients and visitors in a warm, welcoming and professional manner.
• Respond to enquiries and provide clear information, directions and guidance.
• Coordinate with departments to support smooth reception and administrative services.
• Act as liaison for facilities teams, contractors and external visitors.
• Maintain confidentiality and Data Protection standards at all times.
• Uphold Circle Health Group's professional image with excellent customer service.

Skills

Reception experience

Communication

Interpersonal skills

Organisational skills

IT skills (Office)

Confidentiality

Resilience under pressure

Tools

Microsoft Office

Job description

Receptionist Circle National Enquiry Centre - Glasgow 37.5 Hours & Permanent Salary: £24,947.00 per year Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Receptionist to join their team of staff. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• You create a warm, welcoming and professional environment for all patients, visitors, colleagues and external stakeholders.
• You greet and assist patients and visitors, responding to enquiries and providing clear information, directions and guidance as required.
• You maintain effective communication with departments and stakeholders to support the smooth running of reception and administrative services.
• You act as a point of contact for facilities teams, contractors and external visitors, ensuring enquiries and requests are managed efficiently.
• You maintain confidentiality and Data Protection standards at all times, ensuring patient, employee and company information is handled securely and appropriately.
• You promote and maintain a professional image of Circle Health Group, demonstrating excellent customer service in every interaction.

Applicants should meet the following criteria:

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills, with the ability to build positive relationships with patients, visitors and colleagues.
• Strong interpersonal skills, demonstrating professionalism, empathy and a customer-focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• Ability to prioritise workload, manage competing demands and meet deadlines in a busy environment.
• Proficiency in IT systems and Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information.
• Ability to remain calm, professional and effective when working under pressure or managing challenging situations.
• Experience handling sensitive and confidential information with integrity, professionalism and discretion.

Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare