Receptionist

Circle Health Group; Glasgow; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare

Family Discounts

Enhanced parental pay

Life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programs

Training & development

Job summary

Circle National Enquiry Centre - Glasgow, part of Circle Health Group, is hiring a Receptionist to join a team providing front-desk and administrative support in a fast-paced healthcare setting.

The role is full-time, 37.5 hours per week, with a flexible shift pattern. You will greet patients and visitors, handle enquiries, manage information confidentiality and contribute to a courteous, professional environment.

Qualifications

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills, with the ability to build positive relationships with patients, visitors and colleagues.
• Strong interpersonal skills, professionalism, empathy and a customer-focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• Ability to prioritise workload, manage competing demands and meet deadlines in a busy environment.
• Proficiency in IT systems and Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Discretion and ability to maintain confidentiality with sensitive information.
• Ability to remain calm and professional under pressure.

Responsibilities

• You create a warm, welcoming and professional environment for patients, visitors, colleagues and external stakeholders.
• You greet and assist patients and visitors, responding to enquiries and providing clear information, directions and guidance.
• You maintain effective communication with departments and stakeholders to support the smooth running of reception and administrative services.
• You act as a point of contact for facilities teams, contractors and external visitors, ensuring enquiries and requests are managed efficiently.
• You maintain confidentiality and Data Protection standards at all times, ensuring patient, employee and company information is handled securely and appropriately.
• You promote and maintain a professional image of Circle Health Group, demonstrating excellent customer service in every interaction.

Job description

Receptionist
Circle National Enquiry Centre - Glasgow
37.5 Hours & Permanent
Salary: £24,947.00 per year

Circle National Enquiry Centre in Glasgowis part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Receptionist to join their team of staff.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

You create a warm, welcoming and professional environment for all patients, visitors, colleagues and external stakeholders.

You greet and assist patients and visitors, responding to enquiries and providing clear information, directions and guidance as required.

You maintain effective communication with departments and stakeholders to support the smooth running of reception and administrative services.

You act as a point of contact for facilities teams, contractors and external visitors, ensuring enquiries and requests are managed efficiently.

You maintain confidentiality and Data Protection standards at all times, ensuring patient, employee and company information is handled securely and appropriately.

You promote and maintain a professional image of Circle Health Group, demonstrating excellent customer service in every interaction.

Applicants should meet the following criteria:

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills, with the ability to build positive relationships with patients, visitors and colleagues.
• Strong interpersonal skills, demonstrating professionalism, empathy and a customer-focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• Ability to prioritise workload, manage competing demands and meet deadlines in a busy environment.
• Proficiency in IT systems and Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information.
• Ability to remain calm, professional and effective when working under pressure or managing challenging situations.
• Experience handling sensitive and confidential information with integrity, professionalism and discretion.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

Circle National Enquiry Centre - Glasgow BESbswy