Receptionist

Orega; Glasgow; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist to deliver exceptional customer service in a vibrant environment. This role involves managing front-of-house operations, providing IT support, and ensuring a welcoming atmosphere for clients and visitors. With full training provided, you'll thrive in a supportive culture that values proactive engagement and professionalism. If you're enthusiastic, outgoing, and eager to learn about the commercial business landscape, this is the perfect opportunity to grow your career while making a positive impact in a collaborative team setting.

Qualifications

• Friendly and proactive individual with strong customer service skills.
• Ability to handle reception duties and maintain a professional demeanor.

Responsibilities

• Act as the welcoming face of the Centre, managing front-of-house customer liaison.
• Support customers with IT equipment and queries while maintaining high service standards.

Skills

Customer Service Skills

Communication Skills

Multitasking Abilities

IT/Telephony Support

Professional Telephone Manner

Education

High School Diploma

Tools

Office Supplies Management

Word Processing Software

Job description

Overview: Receptionist, also known as a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.

Full training is provided for this role.

Key Responsibilities:

Customer Services:

• Be the welcoming face of our Centre, handling front-of-house customer liaison.
• Efficiently manage reception duties with a courteous and professional approach.
• Answer switchboard calls promptly, maintaining rapid response standards.
• Log call information, maintain accurate records, and handle routine clerical tasks.
• Communicate effectively between customers, suppliers, visitors, and internal staff.
• Maintain a high level of customer service, embodying a positive and helpful attitude.

Administration, Building Protocol, and Activities:

• Ensure security procedures are followed.
• Conduct housekeeping checks for cleanliness.
• Order and manage office supplies.
• Perform daily/weekly checks to maintain agreed standards.
• Handle general filing, word processing, and administration tasks.

Sales and Marketing:

• Participate in Centre tours and learn about Orega's products and services.
• Willingness to engage in selling Orega's products.

IT/Telecoms:

• Support customers with setting up IT equipment and queries.

General Responsibilities:

• Adhere to company policies and procedures.
• Conduct oneself professionally, promoting a positive image of Orega.
• Maintain a positive and proactive energy, even in stressful situations.
• Positive customer relationship skills.
• Interest in learning about commercial business environments and general finance.
• Demonstrated ability to use customer service knowledge.
• Confident communication and presentation skills.
• Computer literate with a willingness to learn IT/Telephony.
• Outgoing, enthusiastic, and confident.
• Ability to operate in multicultural environments.
• Self-motivated and well-organized.
• Professional telephone manner.
• Excellent team player with multitasking abilities.

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.