Receptionist

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional NHS Foundation Trust is seeking a Receptionist to provide high-quality reception and administration services. The role requires excellent communication skills and a working knowledge of Microsoft applications. The ideal candidate will have OCR Level 3 qualification in Word-processing or Business Administration. This position is vital for ensuring a safe environment for patients and staff.

Qualifications

• Educated to GCSE standard/O-Level, including English and Maths.
• Working knowledge of Microsoft applications for communication.
• Ability to maintain Patient Information Systems.

Responsibilities

• Provide high-quality reception service.
• Ensure a safe and secure environment.
• Liaise with staff, patients, and visitors.

Skills

Excellent communication and interpersonal skills

Good organisational and planning skills

Education

OCR Level 3 Word-processing/typing or Level 3 in Business Administration

GCSE Standard/O-Level including English and Maths

Tools

Microsoft applications

Patient Information Systems (e.g., RiO)

Job description

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Receptionist

The closing date for this position is 16 October 2025.

The postholder will be responsible for providing a high-quality reception and administration service to support inpatient services based at Bamburgh Clinic and Alnwood. We currently operate a 24-hour, 7 days a week service, which will be reviewed in six months' time.

Main Duties of the Job

The postholder will ensure that patients, staff, and visitors are welcomed into the units by competent operation of access, contributing to a safe and secure environment in accordance with Trust policies and procedures. The postholder will be required to liaise with all staff disciplines, patients, and visitors within the service, including external organisations, in the course of the reception function.

About Us

We aim to attract and retain a diverse, talented, and committed workforce who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

Job Responsibilities

Key responsibilities include providing a high-quality reception service, ensuring a safe and secure environment, and liaising with staff, patients, and visitors.

Person Specification

Education and Qualification

• OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O-Level, including English and maths, or equivalent experience.

Knowledge and Experience

• Working knowledge of Microsoft applications, including email communication.
• Ability to maintain and update Patient Information Systems, such as RiO.
• Good working knowledge of office procedures.
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written.
• Good organisational and planning skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Name

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust.

We welcome your application. Please note that this vacancy may close earlier than the specified date should an appropriate number of applications be received.